Plumbing

Regarding Deb Dobsons review of Headwaters Plumbing Ltd. I am an owner in the business and it was me who went to do some work for this lady. She had some unrealistic expectations which I tried in vain to explain to her. I was told I was around the 4th plumber to be involved in this project. I now know why no one else ever went back, some even leaving tools etc. on site just because they could not deal with her. After determining she was not someone I wanted to have as a client based on her actions, attitude and warnings from other tradespeople on site. I just wanted to be paid for the services I had already rendered. Knowing what she is like, I decided to bring a witness with me for my own safety. After arriving, she refused to answer the door, and started screaming at us through her window that we weren't getting a penny from her...this after she agreed to pay on the phone. I work very hard, it is not an easy living and I have plenty of very happy clients. I also like to get paid for the work I do. At one point she threatened to call the police, but I was already on my phone talking to them, explaining the situation. Finally someone pulled into the driveway and went into the house, soon coming out and tapped on my window. I rolled my window down and he literally through the money at us and said some more derogatory things. In my opinion, Deb Dobson is a bully and and deliberately caused friction with every trade that I spoke to, some were even afraid to talk.....I would like to also present this as a warning to other trades she may contact for work in the future, do yourself a favour and avoid this person at all costs, it just isn't worth it sometimes.

First off i would like to give them 0 stars. Total rip off artist and scam ppl 100%. While excavating we hit a water line. Which it didnt break but bent. It cost about $5 at home hardwear to get at most and then to sauder it in. And 2 cuppling no more the $35 We called gave Pam the spelling of the name 3 times. They sent out 1 guy, he left came back with the parts and started working. When the guy was just about finished a second guy showed up and stood there. He did absolutly nothing. So we recieve a bill with the wrong first name. We called jj and the told us the bill was $300 and some what dollars for what... a total of less then 1h of work for 1 guy ans some cheep parts. They told my other half that they had to pull 2 guys off jobs but 1 showed up did all the work them the second showed up...for what idk my thought he was driving back to the shop and stopped seeing the truck in our driveway. So they kept sending the bill to the wrong name. And sorry im not opening mail that not in my name and after spelling the name 3 times yo Pam. In which both me and my other half were standing together. So i return to sender. Why should i open and pay a bill that's not in my name. For them to send a bill out in my proper name saying i didnt pay it. So they call and tell is to call or they send us to collection. I told her that i have not recieved a bill in my name. She was very ignarant with me telling me i pay the bill or it goes to collections and hangs up. So i went in and she finally got my name right. Tells me i pay the bill in full today or it goes to collections at 5. Meanwhile this is technacally my first bill i recieved. They charged us exactly 320.90 for one guy to come and do under 1h worth of work. They insisted that they pulled 2 guys from a job which they did not. 2 sperate trucks and second guy came when the work is done is not pulling 2 guys from jobs. I have sence found a plumber in town that is decent priced and will NOT rip ppl off. I will never use JJ again and i carry the number around of this other plumber just to let ppl know that there are good plumbers out there. Check out thw photo under my name of my bill. An update. 4 days later i got a letter in the mail addressed to my actual name stating they are taking me to collections. Why would they not send a bill in my proper name this whole time and then try and take me to collecrion. Not even givimg me any time yo pay. I recommend not gpong hete. I dont open other peoples mail. And as stated before the name was given 3 times and she still got ot wrong

Excellent customer service. Lots in stock with quick delivery of ordered parts.

Great honest service! Was told by another company I needed several thousands in repairs! Found out that they get paid Commission for what they sell. Manax fixed the problem for a fraction of the price!

We had Lyle & Rob install our water softener, RO unit, dishwasher and do the plumbing for our basement washroom.

Not very helpful

Honest and Reliable.

Spoke with Brian on the phone to make an appointment to look at a water leak in my home. He advised his son Errin would come the next day between 9am and 10am. Errin showed up the next morning at 8:30am - when do service providers ever show up early? I was very pleasantly surprised! Within less than half an hour he found the issue, fixed it and explained everything to me. I couldn't be happier with the service and will use them again without question.

If you need pump or well service this is the place to go.