Towing

Terrible service

Svitzer Canada love to under cut any rules to gain business. Do not care about any national standards. Total contrast what they say and what actually happens on the field. No regard whatsoever for their employees.

Ad says "Carproof Available", apparently only when the auction gives them to them. If they lie about a car proof, and are too cheap to get one. Makes me wonder.

Worst company in the world. Never met a ruder man watched him be abusive to his staff and customers so offensive makes me sick we have people in this city like this man i would givw -5 if it was an option

Only place I know in HRM that will sell furnace oil by the litre at the going rate. Sure beats using diesel in the house burners.

Harrowing experience, but solid and valuable training

Had scheduled a tire chance (winters off) and an oil change for April 4, 2018. When I went in my service advisor told me he saw I also needed my break pads changed, I don't know much about servicing so I assumed he was right (my car only had 33972km-2017 civic sedan) and agreed to the service. I went home while the work was being done and spoke with my parents about it and they said it was completely un necessary with so few KMs. I called back right away to cancel that service and on the phone they said it was an inspection not a change, I said I did not want it done but they assured me it was necessary and still did it. When I picked up my car my bill was nearly $350. I was being double and triple charged for services that were being performed in my tire change, oil change and now the break inspection. I was not informed of all of the extra not needed work that was done. I called Portland Street Honda as soon as I went over the bill with my parents and they wouldn't hear me out. My mom tried calling the service manager but he denied services that had happened and that we were wrong. About a week later I received the follow up Honda survey asking how my experience was. I was very specific in explaining what I was disappointed with and how we were treated on the phone, I also requested that I be contacted for an explanation to all of this. I never heard back from the survey so about 2 weeks ago (end of July start of aug 2018) I called Honda Canada and explained my situation. They offered to call the dealership for me, when they did the service manager was on vacation and she left a voice mail for him and that he would be back last Monday and would return my call then. I still have yet to hear anything back from Portland Street Honda, very disappointed to see that they care more about dollar signs than their customers and can't be bothered to call back.

Polite staff. Detailing was well done. Shuttle service provided. Appointment times are reasonable.

Friendly and prompt help with a flat tire.