Travel Agency

Yesterday, October 20th, I walked in to inquire about a vacation for my boyfriend and I. I was greeted as I sat down. I immediately started in about how we were looking at going to Orlando, would be booking the following day. I told the agent that I didn't have very much time because I had just been held up at Travel Discounters down the street for an hour, so I just wanted a quick quote and would return if it fit our needs. Before I could even finish, the agent cut me off and said "if you're shopping at other places, I'm not going to do this for you." In shock, I looked at her and asked why. She then proceeded to tell me that she runs entirely off of commission and I would be wasting her time if she spent time with me and I didn't go with her. After talking back and fourth about how we would infact go with that company if we received good service [which at this point was completely out of the question], regardless of the price- she was still amendment that I knew that I was being an inconvenience for her to just be "shopping". 1. I understand that people go in, have all the work to look up trips for them, and then go elsewhere. Let me explain why that is and why I have chosen to go with a different travel company. I, and many others- shop different companies because every company deals with different airlines, hotels, etc. They have preferences, and some won't even entertain you if you say that you want to go with something specific, aka flying with Spirit or Air Canada. 2. I explained to her what I just explained above, and she did not seem to care. I feel that this is discrimination towards not only our age [22 and 25] but also my race, given that I am not Caucasian. 3. I was referred by the owners daughter to DeSena's, and expected better service given the fact that this is not a chain travel company, but a privately owned one. After i pointed out who referred me, her tune totally changed. "Let me look this up for you." "I will email you what I find for a few different locations!" "It's fine, we deal with Delta only though!" This was the point I was getting at, they only deal with Delta. At Marlin, they deal primarily with Transat. At Travel Discounters they deal with West Jet/Sunwing. at Carlson Wagonlit they deal with Southwest. This is exactly why I was shopping different companies. Because there doesn't seem to be any two companies that deal with the same airlines. Thus giving me different prices and offers. Some at resorts, some at hotels, some at private houses. Near the end, I asked her "if i were 40 years old, instead of 22 sitting infront of you.. would you be treating me any different?" She rolled her eyes, stared at me with a long pause, then told me "no". That was my cue that age was definitely a matter and that this woman obviously didn't need my money as badly as some other, nicer, more helpful travel agent. I told her that perhaps she should seek a different profession that fits her wage needs, thanked her for her TERRIBLE service and walked out. As promised, we did book our trip today, and it was not with this company. Good service goes far, we like to vacation and money isn't much of an obstacle if we are getting where we want and staying somewhere nice. The way this woman treated me would NOT have been worth the extra pennies we might have saved.

Welcoming, friendly, nice and knowledgeable staff

Coming into Sarnia today, I wanted to gather information about Sarnia Lambton and things to do in the area. I had searched the hours on the building before going witch says 8AM-8PM everyday. Once I got there they were closed, witch I didn''t understand why they're doors are closed when it states 8AM-8PM everyday including weekends. Luckily the Ontario side was open and the employees there were able to help me. You need to update you hours if they have been changed or put a note on the door stating why you're closed.

Jane planned our honeymoon for us to Peru and has helped with many other trips. She's always great to work with and extremely organized and quick to respond. I definitely recommend her when planning your next adventure!

We visited this lighthouse yesterday. It's the oldest lighthouse in Michigan and the second oldest on the Great Lakes. The lighthouse resides in a county park which is well take care of. It was restored to its former glory in 2011 and looks great. The volunteer staff working at the lighthouse were very friendly too.

Beautiful park with a shaded grassy area and a sandy beach where Lake Huron meets the river. The current is very strong here, so, even as a local, I didn't allow my kids to swim here until they were older and even then with a lot of caution. There are safer beaches for swimming nearby, but this is a great place for a picnic and boat watching.

Beautiful scenery

We have booked several cruises thru Don and Mary, they were very attentive to our needs and any special request's that we had. I would highly recommend having Starfire Cruises and Travel help you with your vacation making it a hassle free and special experience!

This is one of my favorite places because of how beautiful and soothing it is. The drive is about 45 minutes but 100% worth it.

This is a great river park for walking, running, relaxing and fishing. Dogs are allowed. The area is clean and safe. There's benches to rest on and watch boats or ships go by. The art is really cool too. The Blue Water Bridge is quite a sight to see. Also, you can see our neighbors in Canada.

It's nice to have a place to be near the water and watch the ships. Also have a place to buy something to eat and drink and enjoy your day.

Beautiful place. Lots of benches to just sit and enjoy the view.