Beauty Salon

Very friendly. And I love my hair! I love my stylist jo!

I am a Korean-American from New York, and I work at the nearby hospital. I like to keep my hair short, but found the barbers locally having a hard time with clipping my hair with a #1 setting. The husband and wife team do an excellent job with a shampoo before and after the cut (to get rid of the stray clips). They do an excellent job with coloring according to my wife. The local community is predominantly Southeast Asian, but I do see non-Asian customers who come regularly. I am a barber snob -I used to get my hair cut at the best shops in Cambridge, MA, and in NYC, and the quality of service is the same at a great price ($14). Afterwords, you can go across the alley to Double Dragon and grab a perfect bowl of Pho noodles.

Was not impressed. Tabitha asked what we were doing (to my hair) . I told her what I wanted. Most was fine but said how I want the back of my hair cut and what not to do....well, she did what I asked her NOT to do. Mind you there were just the 2 of us there at 11 am on a weekday. She was not very talkative, just seemed to be into the haircut and that was it. At the end I asked for a brush (she used a comb) as my hair is thick and brushes are better....she said she didn't have one, so when she asks how is it? Hard to tell. Also ALL stylists I've ever used have a mirror to show the back. Not here or at least not now with her. So I pay and go home. I see my father who says, "What happened?" He knows how I like my hair. I find out she cut my hair how I DON'T like it. He also asked how the hot towel was. What are you talking about? Apparently everyone is to receive a hot towel after every treatment. Not here. Not with me. So I go back and ask for the manager. She asked why. I told her I wasn't happy for the above reasons. She offered to try and fix it. But what are you going to do cut off more hair off that I did not want cut off ALREADY? She did offer a refund which should have happened since she can't undo what she had done when told not to do it. I called owner (called back a few days later, on vacation). I just wanted to let him know my experience there. He kept defending Tabitha saying it didn't sound like her. I said, hey, you know here better than I do, I'm just telling you my experience. He said he talked to her and got back to me. I seemed to have a better memory as to what happened but maybe that's because those things should not have happened. Brian Papenberg(the owner) apologized but must not value customers as he did not try to get me to come back at all ( I said that unless he could convince me otherwise, I would not come back). He just said he understood. Normally, most owners would be like here is a coupon, please come see us again, we value our customers, what you had happen is NOT normal. Not here. He will call and talk to you....and that's it. Beware if you go here, or the one off Delaware, he owns both of them...just remember there are PLENTY of other places that will cut your hair AND value it's customers, Supercuts in Ankeny, owned by Brian Papenberg at least, is not one of them!!!!

They price match competitors coupons and run specials like free cuts with a gift card purchase. I use online check-in.

Cool

Went based off of the recommendation of a friend and loved it! My hair looks awesome!

great service

Fresh ass cuts down here.

El mejor lugar para cortes de pelo precios razonables

Great haircut! He was able to fit me into the schedule on a Friday and was awesome to work with. Great location, too! Definitely will be returning.

Lindsey is a World Class hairdresser

I don't have an overly complicated hair cut, so I love this place. I am in and out in 15min. Super slick.