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Kay Jewelers

Kay Jewelers

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2.7 Google Review
1710 Briargate Blvd, Colorado Springs, Colorado, 80920, United States
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Google Reviews

Refresh Reviews 2.7


Apr 7, 2018
Sean the manager is awesome. Had a great experience sending my ring out to get prongs fixed. Highly recommend

Apr 28, 2018
I went in looking for some earrings. I didnt find what I wanted but, the staff was very nice and helpful!

Oct 11, 2017
I need an engagement ring for my lady. Went there only knowing some stuff my lady would want. And the manager Sean helped so much not only picking out a great ring but help hit all the marks I knew my lady would want. When she’s says yes (hopefully) I will be back there picking out wedding bands. They were amazing. I loved my experience there.

Nov 20, 2017
Had an amazing experience! The manager Sean custom made my ring and I absolutely love it! Couldn’t have made the experience any more easier or enjoyable! Thanks!

Jul 4, 2017
Kay jewelers thinks it's okay to lie and defraud customers. My husband bought me an engagement that was on sale! The original price was 2400 and we bought it for 2000. I had a trade in and that was being shipped so once it arrived we received $750 off. Their trade in policy only states that the value must be double on the new ring and it must be dimonds. The ring is now $200 less then when I bought it and it's well within the return period. I asked for the discount and they said no because the trade in is a discount. The trade is they gave me the value of a ring they already received money for and now get the ring back to resale. It's not a discount they already have the money. I called customer care because I can't find any policy online saying that a trade in is a discount. Not to mention the ring was already discounted $400 so how come all of a sudden I can't get a discount I already received. They said they don't have to make it public information and the only way I will know the policy exists is to ask and be told but as a consumer I have no right to the policy in writing. I fail to understand why they are making this a problem. They are selling my ring for 1799.99 to everyone right now and they already have the $750 and ring for the trade in and yet they talk to me like I am unreasonable. It's $200 and I am asking them to honor the public policy they laid out which doesn't state trade-ins can't be used with an onsale item which isn't true because they already deducted it from an on sale item.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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