Helzberg Diamonds - Jewellery - Colorado Springs, CO - VerView
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Helzberg Diamonds

Helzberg Diamonds

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1710 Briargate Blvd #Suite 471, Colorado Springs, Colorado, 80920, United States
(719) 264-7657 www.helzberg.com/store-locator/chapel+hills+mall.do
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Apr 14, 2018
I will never make another purchase at Helzberg diamonds nor will I recommend this brand to anyone due to the experience I had at this store. We purchased our wedding bands here when they had a deal to receive a free Xbox. We paid almost $2,000 but they didn’t allow us to take the Xbox until we picked up the rings. This didn’t make sense to me because they had our money, why would it matter when we took the Xbox? I picked up the rings and Xbox when they were ready. My fiancé tried his ring on and it was too big, even though they sized his finger in the store. We went in to get it sized (again) but apparently they have a 60 day return/exchange policy that no one told us about. We now have to pay $70 for them to size the ring again even though they were the ones that sized it wrong in the first place. We either pay the $70 or order him an entirely new ring. The worst part is that the store manager and the regional manager were the two people that helped us during these experiences. There is no one we can go to with our concerns since the concerns we have are with the two highest employees in our region.
Apr 18, 2017
Very terrible customer service at this location. I hope this doesn't speak for all Helzberg shops. A few years ago I received a watch as a graduation present. And until last year I never wore it. I was younger and didn't care about watches. Once I started wearing the Movado watch the pins started coming out. I took it in to get "fixed" eight times. Where an employee would push in the pin and invariably two days later it would push out again. No one ever told me about the warranty on Movados or the exchange policy until after it had lapsed. I didn't know it had these features. I had never worn a 'nice' watch. So I paid 80 dollars to have my watch sent into Movado repair. Told that it would have a half year warranty on it. It broke again within days. A month later I was finally able to get back in. I asked to have it sent back in because it was still under warranty. The shop gal flat out said no and that I should take it to a quick fix watch shop and pay again for what ever they would charge. I eventually coaxed her into sending it in again. Where she then said we will call with an estimate. To that I said, no it is still under warranty. So a few days ago I received a call that the watch was in from repair. I don't believe it was ever sent in. It was in pieces when I came to pick it up. So, coming from a Practice Manager of an optical office here are two great points where things could have been fixed. Initially when I started coming in last year. It would have still been within the manufactor warranty. And two, when I came in this last time after spending the 80 dollars. It should have been sent back in, no qualms or complaints. Or my money given back to me if unable to be fixed. I am blown away by the poor handling of your business. Malls are dying. Everyone knows this. I will be sure to get my jewelry online.
Feb 18, 2015
Holly took great care of me here. I ordered a custom engagement ring and unfortunately it got delayed by two weeks. So I was very disappointing since I wanted it before Christmas. :( BUT as I mentioned, Holly the store manager went the extra mile and saw to it that i got a decent discount on the wedding band and she gave a $50 gift card to a restaurant of my choice. I will definitely go here again for any future jewelry needs.

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