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The UPS Store

The UPS Store

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3.4 Google Review
55 Northfield Dr E, Waterloo, Ontario, N2K 3T6, Canada
(519) 884-4012 theupsstore.ca/195
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Google Reviews

Refresh Reviews 3.4


Jun 4, 2019
I emailed a document to be printed. The employee tried to do the job, but realized after a couple tries that there was a sizing issue with the file. This was my fault, but the issue was not caught until after they had made multiple attempts to print it. I told them that it wasn't a problem, and that I would come back with the issue corrected. After I paid (there was a second job that went fine), however, I discover that the employee had charged me for a computer rental. I never used the computer and specifically emailed the file to them, per their instructions. What's more, they never indicated that I would be charged for any such rental. I didn't have any issues with this store previously, and I hope they're still good for larger printing jobs, but a hidden fee on a $1 job is just wrong. I will not be returning.

May 23, 2019
UPS store overcharges customers. They held overseas package and charged duties and imports, demanding that I pay 100 dollars for 190 dollar package. They held the package ransom. Contacted CBSA, paid the duties directly to them and didnt cost more than 25 dollars compared to the 100 UPS wanted. UPS was forced to release the package. if this ever happens to you, dont pay these ridiculous over priced demands. Pay direct to border services and dont pay UPS a penny. If the owner is rude tell him to take a hike.

Apr 13, 2019
Recently I ordered my business cards and invoice books and I was very happy with the service Louis Cilibanov has provided me .I was very happy with his services and with my order .I highly reccomend his services to everyone .

Nov 9, 2018
Went in to have a package delivered and was served by the owner who was extremely rude. He started to help me and then turned around and did some computer work and never finished processing my order. Thankfully one of the other courteous staff members noticed after I had been standing there for quite a while and came over to finish my order. While the rest of the staff are customer service oriented, this guy will keep a lot of people from coming back.

Apr 1, 2019
Friendly staff. Great prices.


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Opening Hours

Mon:8 am - 7 pm
Tue:8 am - 7 pm
Wed:8 am - 7 pm
Thu:8 am - 7 pm
Fri:8 am - 6:30 pm
Sat:10 am - 3 pm

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