Sameday Worldwide

Terrible customer service. I ordered a TV from Costco during boxing day sales and I was supposed to receive the tv within 7-10 days (January 11th at the latest). The company was supposed to call me to plan an appointment for the delivery, but 12 work days after my purchase i didn't receive any call, even though I tried calling them earlier to plan for the delivery 2 times. I noticed using the tracking number that the company decided to deliver on the 25th without even calling me. I was not even available at this date so I called customer support (which is in Toronto, delivery was for Quebec). I am told I can't directly speak with the local delivery service and that I have to wait for them to call me. Furthermore, during the same call, they tell me that the delivery address they have is incomplete, although I checked online and on my side it was complete. I tell them the missing information they didn't have (second half of postal code and civic number on the street as they only had the suite number of the office), but the lady on the phone tells me that the information I gave them is too different from what they have in their system and that they require a written information from Costco for the address. They didn't even apologize or acknowledge that the situation was very complicated for nothing and that they didn't plan correctly the delivery with me. Fortunately I was able to receive it before that date, but I have never had a worse experience with a delivery company. It's unfortunate that we can't put 0 star rating.

Ordered an instant pot cooker from Walmart, they said they tried 3 deliveries but they never bothered to leave a notice, customer service is unreachable!!!! I am afraid they never even tried delivery! and now they returned it to walmart and I was told I have to buy them again but at regular price rather than blackfridafy promo price!!!! Horrible ....

Bad service... They totally forgot my delivery date (even though I called the same morning to check) so I spent the whole day waiting for nothing. Finally when I got the delivery (another date) he refused to take my product upstairs to the second floor where I live. He left it downstairs. And we pay for this service... What if an old lady has something delivered that's too heavy for her, are you going to leave it downstairs too? I even offered that we both take my TV upstairs on just the second floor and he refused... Ridiculous Also. Once I received my TV, guess what, the screen was broken. So the TV was useless. I had it returned myself and bought a tv with another company.

Earlier post: I agree with what most have said about this company. Wal-Mart ought to drop them. We ordered a twin bed from Wal-Mart. The delivery guy informed me he will leave it on the front pouch and won't bring it inside my house. I asked him to take the shipment back. I then contacted their customer service and the arrogant agent told me to contact Wal-Mart and ask Wal-Mart to upgrade and pay them to deliver the furniture inside my house. Needless to say I cancelled my Wal-Mart order...and will never buy from any company that uses Sameday as their delivery service. Aweful experience! They deserve 0 star!

Terrible company. Was supposed to receive my order over 2 weeks ago and still havent. I have been trying to get in contact with them.