Boating

Love it here

Could the service get any slower?

Hmm

I would just like to give a huge thanks to Alex and Levi at Venture Riverboats who made buying my first boat a real pleasure. They took the time to walk through the entire boat explaining everything from basic jet boating necessities to the full operation and maintenance involved. Can’t forget the paddles, grate rake and first aid kit they threw in. The Custom Weld was in immaculate condition and as solid as promised. Thanks guys!

I recently purchased a used boat from Marine One . Upon receiving the boat I was promised a few things would be repaired once parts were ordered and delivered. After waiting a month or so the parts were in. I brought the boat in for service and made a list of exactly what needs to be done plus a few things I would like done outside of the promised repairs. I have a upcoming fishing trip so i wanted to make sure everything was up to spec and seaworthy. Upon picking the boat up it was a total disaster from what I considered a clean boat when it was dropped off. - The cabin had all my fishing gear in complete disarray. I would have gladly come down and removed it myself or at the very least box it up until I picked up the boat. - I had asked to have my main motor fully serviced ( spark plugs , oil, water separators etc ) and install a auxiliary motor steering system. None of this was done though even I had asked to have it done. - There were greasy hand prints all over the back half of the boat . - I asked them to instal a new chartplotter . They filled the old holes with silicone but made a mess of filling the old holes. That will need to be scraped clean on my own time. - The windows were left unziped for some reason so there was pooling water at the base of the new electronics. - When fishing transducer wires from the helm to back of the boat they unscrewed a side compartment but never though to screw it back? - Chartplotter/ fishfinder they installed isn't set up correctly, they installed the transducer in the wrong location and forgot to hook up the existing one after they relocated it. The list goes on and on. The staff are friendly enough but the lack of attention to detail & communication is without of doubt not there strong point. I will certainly not recommend anybody to deal with Marine One. There mechanic said it best " we are a budget shop , what do you expect " Take your money elsewhere.

I Agree with most negative reviewers here, there is only one or two guys who really know anything. The east Indian women in cashier did not know anything there.In a nut shell the section is good but front cashier staff are usless and the business hours are a joke.

I have been in every West Marine store from Southern California to Vancouver BC. This one is the most well kept and neat in appearance. I missed the sale on the large advertised purchase and was one day late but they gave me the sale price anyway. Later I was making a new harness for my dinghy and davit and the manager, Russ, inspected my clamping and decided he could do it better and I felt a whole lot safer.

Always very friendly and knowledgeable staff. Great prices. Great selection. I love giving them my business!

Best place, wonderful people always having fun.

San Juan Yachting is great! We are two beginning cruisers who chartered a boat and instruction from them this past week. They were welcoming and very personable in our first phone calls, email communication and meetings. Roger and Marlene even hosted a barbecue for guests the night before, which made us feel part of the family. During this dinner and safety meeting we could see how they care about the guests, staff and boat owners. The instruction was awesome. Captain Bob Hulett was our private instructor for the first three days. He was engaging, entertaining and able to change the book learning into hands on experience. He shared an enormous amount of information in a short amount of time. We felt as if he really cared that we understand the information, not just pass the test. He gave us the knowledge, skills and confidence to venture out on a seven day cruise of our own. The boat was very clean, well-supplied and maintained. There was some mechanical problem the first day but San Juan Yachting responded quickly and solved the problem by late that evening. Over all the people of San Juan Yachting were concerned and worked hard for our safety and success. We recommend them to any starting cruisers.

Great people and great company!

Wouldn't change a thing.

Went to return an item I bought 3 days ago because it wasn't needed after all. They have a 14 day return policy. Cashier says "you need to get a floor sales member to sign the receipt". So I find one eventually, he writes a small novel on receipt. Needs to test the item to make sure it was still working. I return to cashier. She has no idea how to process refund. She goes for help and disappears for several minutes. Returns with another staff member. They struggle - and fail. More time passes. Lineup grows. After about 5 more minutes I get my refund. Total time for a simple refund - about 15 minutes. They are the only marine store in Vancouver and treat their customers like they know. Staff are rude, unhelpful and hard to find. Place is a mess. Has been for years. Shop online if you can.

This place is awesome and beautiful.

Visitors not welcome. surly and bad attitude. Locals only, or expect to get fleeced with tickets and fines.

What an amazing eco-trip down the Harrison river. The Harrison is so full of life and biodiversity. Amazing when you think it is only 90 minutes from Vancouver. The tour boat was roomy, warm and dry. Bring your best camera for some amazing pics!. I can't wait to go back in Eagle salmon and eagle season.

Invited aboard by a Yacht Club member when we were in town. Well-kept mooring areas, with security lighting + monitored fencing. Got to tour a gorgeous Regal powerboat!