Building Products

These guys are helpful and knowledgeable.

The worst customer service experience ever. Recommendation: Avoid.

I am new to the Adex EIFS system. First off, the front end staff went out of their way to help me understand the system and were very patient with my questions. As well, they were very friendly and welcoming. Where the rubber really hit the road for me was with the yard staff. Ben works the yard but also has been an EIFS installer for years. At each step of the install, Ben has guided me and provided me with really good tips that you just don't get from the technical specs. As well, he clearly cares, which frankly is unusual for many employees that are working yards (Ben really wanted to see pictures of the project so that he could make suggestions). I enjoy my visits to ADSS as I know I'll learn something new. Keep up the good work! Chris

Good people

Always professional...

My go to place for all my roofing and siding needs.

Be wary as a general member of the public with purchasing and delivery of product from this retailer. I chose CLS as I didn't wish to buy product from Burnco and wanted to go with a local company, and I also wished to return any product (by piece) I didn't need, so CLS appeared to fit this need nicely. Had a very poor experience when I ordered stone for a patio I was building. Following my order over the phone, there was a delay from the manufacturer.. no fault to CLS, and they stated it would be about a week and would call when the stone was ready for delivery, so I paid upfront as a commitment to them. The following week (8 days) after not hearing any updates or to schedule a delivery, I called and was informed that my stone had arrived several days earlier and they were waiting for my call?!? Thinking that things can be overlooked on occasion.... no big deal, I said I'd like the stone ASAP, and accepted a scheduled delivery for 2 days later. Then calling in the morning of two days later, I was advised that due to logistical issues on their end, my stone would be delayed by another day as they had deliveries for other clients and contractors without enough people working to deliver my product. Being very frustrated now, I pointed out that they have lacked on communication and promised follow-through since they had my money and further stated that their website had a promise of "striving to go the extra mile" so I expect this issue to be fixed and, while I understand their challenges, I as the customer shouldn't be punished for that. I then received my stone within 2 hours on my door step. Following this, my order was shorted by a stone which they did deliver later that same day - an effort which was appreciated in light of everything that had happen. Following this, I found several stones on one pallet had all broken on one corner (possibly due to a defect or poor strapping during transportation or loading\unloading during delivery) along with broken pallets. I returned these items when I could 2 weeks later, and was met with a very skeptical response from staff, and was told that I may have caused the damage when I transported the remaining pieces back to them. Following much more discussion and explanation of what I found and a picture of how I found the stone on the pallet, I was eventually refunded everything I returned. I won't deal with them again. In person, they were nice to deal with but actions speak louder than words.

Poor Quality workmanship. Had siding soffit and fascia installed. 6 out of 8 full pieces of fascia not held on by gutters blew off over time. Pieces of soffit falling off. And pieces of siding coming off first called Tri-west after 2 years of install. Was told warranty was done but they would come look. But it would be a while because they were busy. No Show! Called again when the final 3 of six were gone. Said I would pay to have replaced but would like a deal because install was the problem. This time it would be a while because of holidays. I said no problem No show! Called a third time and explained about the no shows and laps of so much time, and if they would come and give an estimate. They said no problem would come out and look. No Show! Well its now been a long time and I expect to get nothing from Tri -west. So I have gone else where. Just a warning if you find something wrong with your install get on it ASAP and don't let up until fixed.

Great place.

I only went there because I had to match existing stone, and they had the closest match. The older lady that works there, Debbie, wasn't polite but I wasn't there to make friends either. I went to return an extra box of stone and she said that because of changing of ownership she wasn't able to (no idea why not). When I explained that the only reason I was returning is because I have no storage space for it, and rather pay the re stocking fee, she yelled and said: DONT YOU UNDERSTAND!!!! NO MEANS NO! and then she hanged up the phone. Not only Im not buying from them ever again, Im also filing a formal complain!!

Very helpful

Nice staff Awesome food Great place