Building Products

Be wary as a general member of the public with purchasing and delivery of product from this retailer. I chose CLS as I didn't wish to buy product from Burnco and wanted to go with a local company, and I also wished to return any product (by piece) I didn't need, so CLS appeared to fit this need nicely. Had a very poor experience when I ordered stone for a patio I was building. Following my order over the phone, there was a delay from the manufacturer.. no fault to CLS, and they stated it would be about a week and would call when the stone was ready for delivery, so I paid upfront as a commitment to them. The following week (8 days) after not hearing any updates or to schedule a delivery, I called and was informed that my stone had arrived several days earlier and they were waiting for my call?!? Thinking that things can be overlooked on occasion.... no big deal, I said I'd like the stone ASAP, and accepted a scheduled delivery for 2 days later. Then calling in the morning of two days later, I was advised that due to logistical issues on their end, my stone would be delayed by another day as they had deliveries for other clients and contractors without enough people working to deliver my product. Being very frustrated now, I pointed out that they have lacked on communication and promised follow-through since they had my money and further stated that their website had a promise of "striving to go the extra mile" so I expect this issue to be fixed and, while I understand their challenges, I as the customer shouldn't be punished for that. I then received my stone within 2 hours on my door step. Following this, my order was shorted by a stone which they did deliver later that same day - an effort which was appreciated in light of everything that had happen. Following this, I found several stones on one pallet had all broken on one corner (possibly due to a defect or poor strapping during transportation or loading\unloading during delivery) along with broken pallets. I returned these items when I could 2 weeks later, and was met with a very skeptical response from staff, and was told that I may have caused the damage when I transported the remaining pieces back to them. Following much more discussion and explanation of what I found and a picture of how I found the stone on the pallet, I was eventually refunded everything I returned. I won't deal with them again. In person, they were nice to deal with but actions speak louder than words.

Poor Quality workmanship. Had siding soffit and fascia installed. 6 out of 8 full pieces of fascia not held on by gutters blew off over time. Pieces of soffit falling off. And pieces of siding coming off first called Tri-west after 2 years of install. Was told warranty was done but they would come look. But it would be a while because they were busy. No Show! Called again when the final 3 of six were gone. Said I would pay to have replaced but would like a deal because install was the problem. This time it would be a while because of holidays. I said no problem No show! Called a third time and explained about the no shows and laps of so much time, and if they would come and give an estimate. They said no problem would come out and look. No Show! Well its now been a long time and I expect to get nothing from Tri -west. So I have gone else where. Just a warning if you find something wrong with your install get on it ASAP and don't let up until fixed.

Great place.

I only went there because I had to match existing stone, and they had the closest match. The older lady that works there, Debbie, wasn't polite but I wasn't there to make friends either. I went to return an extra box of stone and she said that because of changing of ownership she wasn't able to (no idea why not). When I explained that the only reason I was returning is because I have no storage space for it, and rather pay the re stocking fee, she yelled and said: DONT YOU UNDERSTAND!!!! NO MEANS NO! and then she hanged up the phone. Not only Im not buying from them ever again, Im also filing a formal complain!!

Very helpful

Nice staff Awesome food Great place

Meh. I probably won't be back. The food was bland and the service wasn't very friendly.

Very nice place to visit for food. The food was fresh and delicious. Place was very neat and clean. Loved it. Staffs were kind nice. Love to visit again!! Recommended!!!

Great location. Staff are awesome and friendly.

Reno Depot is kind of hit and miss. You can sometimes get good prices and sales however there is a lack of selection when compared to other home stores (I often end up leaving empty handed to go to another store). The staff at this store seems to change over regularly, are not very helpful and sometimes grumpy. 🤔

Slow service

They did work on 2 buildings for me and install all the door frames wrong. I had to cut down 100 doors. These people suck. The Winnipeg Branch run by Dave Rowe is an a-hole. The head office is full of a-holes as well. DO NOT USE THEM.

Products : roof decking. Very friendly and helpful staff.

Monarch has been our supplier since we've started our company 5 years ago. They've always treated us very well and have been accountable and helpful on the few times they've made a mistake. They've even helped us get out of a few binds from time to time. They will always be our #1!!