Cleaning

I can't give just one star because they actually did dry clean my clothes but it was a near thing. This review was written after my second visit because I always believe in giving places another chance. This place failed spectacularly...read on if you want a good idea about how this place runs... Through happenstance I have tried all 4 locations of The Dry Cleaner in west Mississauga and this is the WORST one by far. The person at the counter is rude, lazy, and shouldn't be operating this place if it makes her miserable. The first time I came here she insisted that I hand her my shirts unbuttoned and pants stacked a certain way. At first I thought it was a joke; you're making money off me and you want me to do your job for you too?! Judging from her attitude I was bothering her by daring to show up with laundry at a dry cleaner. Wow. I swore off this place for a year before deciding to return on a whim. The owner (I assume she is because no employee would dare act this way) had not changed one iota. She acted like I was bothering her, asked me to help her stack my dry cleaning, and then changed the date on my receipt from Monday to Wednesday. She explained she needed extra time to make sure everything was ready. I was not impressed. I showed up on the Wednesday, as she requested, at 10:30 AM. Their posted hours are from 10:00 AM - 6 or 7 PM depending on the day. The owner was not there and no where to be found. I actually requested staff in the store page her on the PA...nothing. She didn't even leave a note on the counter saying where she went to or how long she would be. I left because I had other things to do. I returned the next day at 10:45 AM. She was missing again! This time there were customers standing at the counter waiting for her to return. I stayed around the area and watched her nonchalantly waltz in at 10:55 AM without any apology to me or any of the three people waiting in front of me. Then I watched her berate one of them for not stacking his laundry correctly. So it's not something with me...she just has horrible customer service. I recommend you never, ever, visit this place and save yourself the experience of meeting this horrible woman. Any of the other three Dry Cleaners in the area (5010 Glen Erin Drive, 3045 Mavis Road, 3050 Argentia Road) have better staff and turnaround times; I once dropped something off at the Argentia location and it was ready the next morning! Do not ever go to this place. You can thank me later.

Great job! They even cleaned a really high mirror with a step ladder. The place looks beautiful.

This cleaner is absolutely atrocious. Not only are they overpriced they are rude. They returned all my clothes dirty. They did not get simple stains out and returned white collars still dirty. When I pointed this out to the woman she got extremely defensive, emotional and starting raising her voice. They try to use the excuse that they have to send it out to a cleaner. I dropped my clothes off to them, therefore they are responsible for them. I would highly recommend going elsewhere as they do not clean the clothes, they do not get smells out and definitely do not remove stains. Your money is better spent elsewhere. Extremely disappointed...

I have used many cleaning companies in the past but I am thrilled with how Lindsey and Oneillia (The Cleaning Authority - Etobicoke/Mississauga) take care of my home. They are personable and friendly and I do not feel like I have strangers in my home. They are clearly dedicated to their work and my home looks amazing every time. I never find areas that they have missed (unlike every other service I have used) and they treat my home with respect. I am particularly impressed with how hard and fast they work - they pull out sofas to get behind them, lift up carpets to clean underneath, ensure that the carpets are well cleaned and not lightly rushed over, and there are never water streaks across my hardwood floors. I look forward to having Oneillia and Lindsey visit my home each week - my house has never looked better!

This must be the absolute worst dry cleaner I have ever encountered. This must be the absolute worst dry cleaner I have ever encounterd How absolutely RIDICULOUS. My coat is incredibly damaged - the positive reviews I decided to give Mona a try. I brought an expensive coat there hoping for it to be cleaned well. When I got it back it wasn't cleaned at all. Lot of dry cleaning chemicals are still in the coat. It came back with shrink and became stiff with several weird looking heat marks. Also lost every area of fur. She ruin my coat and instead of being apologetic her fought with me and she try to use the excuse that the coat have a pattern. She said that liability is limited to10x the cost of processing an item but she need me to pay the dry cleaning fee. Finally, she just reimburse me liability is limited to 8 x the cost of processing an item. Completely unprofessional! Drycleaner fails to follow care instructions and did not exercise reasonable care. I would advise anybody who cares about their expensive garments to stay FAR FAR away from Elegant Plus Dry Cleaners

Great, quick service, my clothes were cleaned well, and the prices were very reasonable.

A good friend recommended I take my Canada goose parka and leather jacket to Elegant Plus cleaners and I can not be more impressed, the black Parka did not fade or lose its warmth and the leather jacket looks and feels brand new thank you so much !

Cd

Always do a great job. I’ve been using them for years. Always on time. I highly recommend using them. Very friendly.

The service and quality of work is excellent.

Rude. Horrible customer service. They will double charge you if you don't pay attention.

Not coming back here ever again for any services. Will find another cleaner who only does not care about what they are charging you.

They have not a clue about n how to dry clean a comforter. It came back moist and with a musky dank smell. Twice. Will not return.

The whole "Company" is a small house