Dentists

VERY UNPROFESSIONAL facility. The front desk clerk gave me false information after they had rescheduled my appt twice in one day. Then when I clarified things with my insurance provider and went back to question them they felt challenged and refused me services. I simply wanted to know what on my treatment plan was priority and what could be done at a later time. The hygienist and the doctor blamed the clerk for being new and stated that she doesn't know what she's talking about. I then went to say I felt the staff and the doctor was being very rude and unprofessional and the Doctor came around the corner and harshly told me to leave out of either of her doors. This was after she tossed my papers to the clerk and walked off in the middle of her and I consulting about my treatment plan. They say if you have questions, "ask your doctor," well I did and she was VERY RUDE. Sharmilla Anand, Kim, and Zee were all very unprofessional and I would not suggest anyone who ask questions about your treatment plans and the cost (when you have insurance) go here. They blamed the new lady Kim for the mishaps. Then I was accused of being irate when my 6 yr old stated the minute we walked out their door for the 2nd time, "Why are those people being so rude to you?" That told me a lot. I was only asking questions about what type of work was being done and t he expense I was expected to pay out of pocket. VERY UNPROFESSIONAL . I've never experienced this from a doctors office Ever!!! No stars

Awesome caring customer service specific towards my needs.

Dr. Howard and his staff are great. He explains each step of what he is doing so you know exactly what to expect. The office was staffed with happy friendly folks as well making it a pleasant experience from first contact when calling to schedule to checking out after the visit. I would recommend them.

Dr Spencer was my family dentist for about 10 years while we lived in Jacksonville. I still recommend him to anyone I know living in the Jax area. When we were moving I wished I could pack him and his staff up and take them with us!!

Do you know how you know if an Office Cares about you is when you write a review and they contact you. I wrote the below review and it took 2 years but guess what I got a call from Dr Roessler's Office Manager and I could not be more pleased. If this is setting a precedent of service to come and an upgrade to friendly, I want to spend time with the customer service I expect from the front office when I call walk up to them or have any contact at all, I am pleased to announce that they are off to the races. I Like to know who and feel like the environment I am in is familiar and friendly remember "Cheers" that's what I want to the best of the business ability. As soon as I am able and Open Enrollment I am back to Dr Roessler and Valarie. Thank you for calling and make me feel like what I said meant something!

The best place in Jacksonville Florida. Dr. Soto

I had 2 extractions today at this office. They numbed my mouth before the shots. The extractions went well. The doctor and nurse was very nice. I was very nervous to go here after reading some of the reviews online, and having a previous traumatizing dental experience at another dentist. The nurse was great at keeping me calm, and very friendly. The doctor that pulled my teeth was Dr Imray. He was nice and did a excellent job with extracting my teeth. I will return to this location if I need another extraction.

Dr. West is the best!!! I love the office, staff are always courteous and dental hygienists are super careful and thorough. I have 100% confidence in Dr. West.

My husband (John Mack) came home elated about the excellent service received by the staff in this office. He expressed the cleanliness of the office and the professionalism of each person he encountered... He felt very comfortable with the procedure as it was explained during the session. He's looking forward to his follow-up visit!

My experience with Dr. Slater and his staff was very good. I came to him with moderate periodontal disease and he helped me to get set up on a treatment plan which also included tissue grafts. The results are very successful and helped me to save my teeth. I would recommend his office to family and friends.

This group genuinely cares for you and your health. Several times, the were able to fit me in immediately. They are out of network on my insurance plan, but well worth it.

I trust Dr. Trotter's skills and expertise and have recommended her to family and friends. She listens to my concerns and explains the options that are available to me. After too many years of dealing with dental centers that seem to have a revolving door of dentists, it's a relief to have someone whose work is backed by their reputation.

On time with appointments, friendly staff