Dentists

I visited Preston Family Dental Centre today. I have been coming to Dr. Chudin for over 25 years. Today my appointment was for a cleaning so Peter the Dental Hygienist cleaned my teeth. He is the best Hygienist I have ever had, very thorough and very gentle when working on my teeth. I would recommend Peter and also Dr. Chudin to anyone who is looking for a Hygienist and Dentist in the Cambridge area. Dr. Chudin the Dentist is very professional, efficient and also very gentle when working on my teeth. I could never imagine going to anywhere else for my dental care.

Six weeks ago I had gone to Altima Dental for a tooth ache. The dentist took TWO X rays one for the front and than a bigger one for my entire mouth to show my wisdom teeth. The dentist explained to me that I needed to have all four of my wisdom teeth removed and a root canal on the front tooth (which was in a lot of pain). She reffered me to a specialist for my wisdom teeth and sent the quote for a root canal and the X rays she had taken. I am a full-time student off for the summer so I had to call the government to get "emergency" status in order to have coverage for these procedures. When the government does this I have limited time to have these problems taken care of before it expires. Altima Dental knew this. Two weeks went by and I heard nothing so I called the emergency dental unit and they had told me that they haven't received anything from Altima Dental. I called Altima Dental and they told me they only had ONE X ray in my file and I would need to come in to have the front done again. I went in and I explained they charged my insurance for BOTH X rays so where is it? They took another look and there it was and it was an acceptable X ray so no further X rays were needed. Altima Dental told me they will send the estimate for the root canal to my insurance asap and call me upon approval. TWO more weeks go by, I call the emergency dental unit and again they told me they received nothing but the X ray bills. I called Altima Dental again and they had no idea who I was or why I was calling. They finally found the referral for my wisdom teeth but NOTHING else. I waited on the phone until she could find someone to look up more detail. They found my X rays and again said they will fax them to my insurance asap. TWO more weeks go by ...(I am in A LOT of pain) I call my insurance and they claim they haven't received anything.... I called Altima Dental back and the receptionist ANGIE said she doesn't know what I am calling about as the referral for my wisdom teeth had been sent out. So I again explained I needed a root canal (the main reason for coming in) and i explained everything above that has happened how I am in pain and it shouldn't take 6 weeks to fix a tooth or send a fax or via email. Angie laughed at me....really she laughed as I explained I am in a lot of pain and it is silly they wanted to charge me twice for the same X ray.. .She laughed some more and said 'well it's not YOU paying for these X rays so what's the problem?' I found this very disturbing and I asked her not to laugh at me as being in pain is not funny or necessary at this point. She continued to laugh and say shes been in a lot of pain before too? than asked for my phone number I confirmed the number and she said 'okay' and hung up the phone. That was it she didn't explain what she would do next just hung up. I called back and spoke to the head receptionist jodie and of course they had nothing on file or why I am calling them and she said she has no idea whats going on or what conversations i have had with the other receptionist so again I explained all of the above and she assured me that ANGIE did not laugh at me.....so I guess I'm a liar and that didn't take place two minutes before speaking with Jodie? I have 3 days before my coverage runs out that started over a month ago. Altima Dental has been anything BUT professional. Very disorganized and very rude receptionist. I'm not sure what practice allows someone to sit in pain for 6 weeks when something can be done and I've also never had someone laugh at me 100% for being in pain and voicing that to be clear this is an emergency situation. I am hoping something can be done about this as I would consider this to be neglect as a health care professional and I have taken action and lodged a formal complaint with the ontario dental college association. Jodie did finally straighten everything out and has booked me in to have the root canal however if I could have gone somewhere else to be seen sooner I would have. I won't be going back after this and I would NEVER recommend this clinic!

Friendly staff. Amazing environment. They make everything easier.

I'm 3yrs old my mom took me and I opened my mouth and it didn't hurt and I got a toothbrush and chapstick and a bouncy ball. I like the dentist. Thank you (mom typing what my 3yr old said after her visit. Very kid friendly place. Thanks for making her experience great!)

Overall great experience. These people truly understand that dentistry is an art ,i highly recommend for anyone seeking quality and highly skilled dental work .

Fantastic from top to bottom! The entire staff is friendly, accommodating, professional and skilled. On top of being an outstanding dental clinic they also support our community and minor sports.

Dr. Asi and his staff were wonderful! He's very knowledgeable, and funny too! :)

wonderful place for my 2 year old son.. he loved the visit and friendly staff. Looking forward to the next visit.

Best dentist I've been to in a long time. Friendly staff and great set up! Will be recommending all friends and family here!

Best dentist around. I have been with him for over 15 years. My kids have been with him since they were 3 they are now 13/15/6 staff is awesome too. Always friendly

It's a great place to visit and they do great work! Plus the people are funny.

All amazing staff. They always get us scheduled in quickly and take care of us the entire way through any procedures. Prices are reasonable and they talk you through it all. I would highly reccomend this dental and all of the staff.

At my first appointment, I asked the front desk lady about my insurance coverage. She “checked” with my insurance and told me that my last two treatments (total 4) will be fully covered – ends up $0 covered by my insurance! The trick she used was, instead of sending one estimate for all treatments she sent 4 separate ones so each one does not exceed my coverage balance. (Insurance company doesn't consider separate estimates a duplicate claim). She explained me that “this is a first that I have come across this.” Really?? You full time deal with insurance company you don't even know this?! If she did an honest estimate I could arrange part of the treatments to the next year. Don't know what other tricks they have so decide to stay away from this place.

I was fortunate enough to be under Dr. Waciuk care in Cambridge. Till one day I went in and she had moved on. For me her skill and warmth always put me at ease. I trusted her in keeping my teeth my own through surgery and great cleanings. When I decided to move on myself my search began with her in mind she had set up her own practice here in Kitchener . Yeah! And soon to have a second location in Stratford. She is top notch!

The receptionists, dental hygienists, and Dentist were all very nice and helpful in my first visit. My overall experience was very pleasant. I would recommend this dental Centre to anyone. Thank you for the great service

Money grabbers.