Distillery

It's not often you find a store like this one. We were able to get multiple Austrian and French wines that we thought we wouldn't find while we were on vacation. But they had them. In addition to our favorite cheese to go with it. Great store.

Ordered from them via Drizly and the delivery person couldn’t figure out how to use the app to scan my valid passport. I suggested she call customer service and she said that would “take too much time out of her day”. I called Drizly multiple times and they said a passport is golden. I called Far West and they told me only Texas ID was allowed, which is totally wrong. Neither Drizly policy nor legal policy in the state of Texas says only a Texas issued ID is the only identification for purchasing alcohol. By the way, Im 46 years old with white hair….so it was all especially ridiculous. That aside, a U.S. passport is valid ID and Far West argued the fact and told me that I’d be shuffled off to the next day because they were “too busy” to deal with my order despite the fact that I’d ordered over 5 hours before. The seemingly bored and annoyed demeanor of the Far West rep I spoke to was shocking, as I’d made many orders from them in the past...enough to count as a very repeat customer. As a long time and repeat customer of Far West, this all felt super rude…especially as this happened during the holidays when we all want our booze on time. I ended up calling another liquor store I often order from and they looked me up, saw that I’ve ordered before and then treated me wonderfully, as a repeat customer should be. They were appropriately very customer-service oriented and immediately said a US passport was great. Never again, Far West…y’all need to work on how you treat your loyals. And y’all need to have some empathy for when major problems occur. Rudely brushing customers off is a bad look. And also, you shout know what ID y’all should accept. Not everyone drives, you know? I’ve seen here how Far West responds to negative reviews. In my opinion, its a mistake to argue. It’s not a good look to bash anyone publicly for having a bad experience and being willing to share it. Perhaps, you might consider making things right instead. Or, perhaps you could learn something from the feedback you’re given? That said, given how Far West seems to respond publicly to negative reviews, I assume I’ll be “banned” for saying something about my abysmal experience, despite it being totally genuine and true. That, in and of itself, would be a petty and pretty telling act of how this company responds to legitimate feedback. Pay attention to how companies respond, as that is an indication of how you’ll also be treated if something goes wrong.

Great customer service lovely selection of the alcohols and they love my dog! ❤️

Great selection, reasonable prices, staff seemed too busy to help but that's only one impression. Will continue to shop there as needed.

Great place to buy wine in Manitou. Sweet staff and low prices.

Lots of variety for both liquors and wines, and for different budgets. Friendly and helpful staff, well-lit and pleasant atmosphere. Conveniently shares a parking lot with an HEB and other shops (including a pet store). Easily accessible by bus.

Came here for a wine tasting and had a great time! Employees are always so helpful and the selection as well as prices are unmatched!

Love getting to try unique and well curated wines and interacting with the staff!

The owner is so friendly and nice, it still pays to shop at small businesses

Had a great experience here. One of the workers was very polite and helped me pick exactly what I needed for a recipe

Great staff and even on ur worse day they make u feel cared about

Nice environment, lots of variety

Very nice staff, lots of whisky bottles. If you want to find something special whisky in Austin, here is the only option to visit. It's the best memory in Austin, and I got the one..! I am not sure that you remember me fr. Korea(hope so), very thank you for your present!

Such a huge selection to choose from!! They have your everyday items, as well as some really unique items at great prices.

Friendly and they even carry heavy items to your vehicle.

Great store. The dollar shots are the best

I've been going to this place for a while. Love the staff, always very friendly. I'm terrible with direction and they've been able to piece together what I mean from my jumbled attempt. Definitely recommend.

This liquor store is great. The owner is so friendly and eager to serve. They also offer delivery, which is PERFECT!! I am hoping to get him to carry a favorite of mine. I'll be back for sure.

Great

One of my favorites in Austin and the Westlake area! They have a good collection of just about everything and the owner is so very kind. The staff is the best and they are extremely helpful and offer great recommendations. I've been coming here a few times but not often enough yet to be called a regular. It's my go-to store! Thank you for the great experience each time I come in!