Flooring

I talked with James about flooring and discovered I had no idea the difference in materials and actual needs, lighting patterns and how it affects the look of a floor. James cares more about his clients than a quick sale. Even if you think you know what you want, talk to James first, he'll make sure you have the right flooring for your needs.

Was told would be industrial strength floors. Should last 10-20 years... has been 2 months and flooring is loose all over

It. Place work at

I met with Tracy and picked out some tile for our upstairs master bedroom and adjoining hallway. He understood that we were putting the home on the market and felt like ripping out the old carpet would increase the re-sale value of our home. A deposit was paid and a contract was signed. Tracy and this particular store were strongly recommended by my step-daughter and son in law after several jobs performed at their new house. A few days later, a gentleman arrived to take measurements. Afterwards, Tracy called and set up an install date and explained what had to be done ahead of time. Those task were quite reasonable. Actually, the install crew did most of the heavy lifting and moving of my bedroom furniture in order to perform the install. However, there was a snag. The day before install, Tracy called and informed me that he had underestimated the quote on our contract. He had failed to note that the bedroom and hallway were upstairs, as written on the initial measurements. Due to that, Hardie backer would have to be put down as well, before the tile could be laid. This increased the price considerably. I was not happy at all, but since my home was going on the market in less than a week, my options were limited. The installation crew (2 younger Hispanic males) arrived around lunch time and immediately went to work. As mentioned earlier, the install crew moved the majority of the furniture out of the way, saving my back...thanks! It was obvious the install was going to take much longer than anticipated due to the adding of the Hardie backer. The installers worked until around 7 pm and left. The wife and I had to sleep in our respective guest rooms. The next day, the install crew arrived around 11 or 12 once again, mentioning a work truck that refused to start. The install crew worked pretty much continuously until around midnight to finish. Very polite young men, who did a good job and worked pretty hard too. A finisher (installer who re-stretches the carpet where necessary) arrived the next day. He was very polite and professional as well. Don't let appearances fool you... After everything was done, I received a phone call from the owner. He had heard I was unhappy about the additional charge, almost 1/3 of the original cost. He agreed to deduct the cost of the Hardie backer, which added up to more than $200! Eventually, I met Tracy back at the office and paid him the balance. He apologized for the mix-up concerning the Hardie backer. Overall, I was pleased with the install...the floors look great!

Ryan was very helpful and kind. Great customer service! Thanks Ryan for your help. Found what I needed and got it fast.

I had a very good experience with Roberts Carpet. I Highly recommend them.

I shopped at Lowe’s the woodlands store a lot and always happy with their services in the past but not anymore! Today, Monday May 7, 2018 about 1.30pm. I was there looking for custom fit acrylic glass. The associate In charge name Kendra was so rude and lazy... She doesn’t even bother to look at me and answer my questions! She pretend to look busy. She and the customer service guy simply said the blade is broken and asked me to go to the other stores. I will think twice from now on to shop at this store!!!!

Where do I start? With extremely rude person, messed up order, incompetent people, money first/customer last attitude, month long wait time, fail to give simple update (not even once)... While some are genuine mistakes and one would excuse with appropriate sales person's reaction, overall I will definitely not be a returning customer. I am usually too busy to write reviews, but this one has to be written. At first the people were nice, as you would expect. I mean, before we have made the decision and gotten signed up. From then on, things got from bad to worst. At first, whenever you go to the shop to inquire about your order, they ask if you have paid. I understand they are there to make money, but really? Every time? Don't you remember me, my address, ... after visits and phone calls? ... it sends a message of what they care about. Anyways, we paid half up front with the hopes to get the carpet installed "fairly soon". After about a week of no update from the company we called to ask. First thing, the question if we have paid, which would follow with not knowing the status and saying "I need to call the manufacturer and find out". Then they never call back with an update. This was about 3 phone calls and 2 visits in the same manner. You can see why the question if we have paid started getting on our nerves. At last, we got an update that it is on order and will need to wait as it is sought after pattern and they are out at the manufacturer. Week passed and same situation. After another such phone call from us to them they said carpet was shipped and we set the install date. I WOULD EXPECT WHEN YOU SAY YOU WILL CALL BACK, THAT YOU ACTUALLY WILL! A basic manner really! Installers showed up at 11am which was on time as scheduled. But they did have a carpet with slightly different pattern, plus the order mentioned less rooms than we bargained for. Several calls back to them got finally sorted out the discrepancy in the room count. According to the phone call, it as an error of basic math skills, 2+1=2? With proper people skills and customer first attitude this would not be a point to mention at all. They made a mistake... Well, thank you for the headaches to start with after month waiting! The pattern, well that was several phone calls more with the shop where he would just argue over the phone that it was our fault for selecting the carpet and telling me to stop arguing. Who pays your living? At the time of contract, we have showed them the carpet we wanted, they wrote the order, now how is that our fault they had typed something wrong? Well, without us agreeing to this pattern carpet, they started installing... Well, given the situation, we kind of gotten over it and let it be since the color is as we wanted just the pattern a little different. This is exactly the type of people who you do not want to deal with at all. Last, the final payment. Before the carpet was ordered we have changed the sqft coverage, removing one area, which was discussed over the phone, and agreed upon with a new total price. Guess what, there was a typo again. The price was higher than we discussed. The lady at the store was supposed to check on this discrepancy with the guy and call us back. Guess what... no call, instead we get a notification from our bank that the original full amount was charged. I mean really?! A phone call again and we are getting a refund to the correct amount. Well, I guess I am not coming back again.

Great service, best warranty.

Good quality product sold by retailer, but you can get it elsewhere. I regret the purchase and I expect you will too. Had to fight for a good deal compared to Spring Carpets and then realized late quote changes and other concerns late into the process. Be very careful! I urge all my friends and family not to go here.

Dave and Brenda were so pleasant to work with when we were comparing our search. We are pleased with the excellent work crew and the end results. Highly recommend this store. -Gerald and Thelma Davis

We are completely happy with EZ Floors, TJ the sales guy, and the entire installation team.