Flooring

Great customer service, Howard was awesome helping find the right flooring and getting a great price

Very helpful, friendly.

The product - laminate, carpet and ceramic tile - were all great and exactly as shown in the store. The quality of work was only moderate at best. Things like baseboards were just propped on but not nailed back on. The floor under the laminate wasn't (apparently) completely cleaned because there are waves and bumps in the laminate now - one high enough that the laminate is now cracking on the high spot. There's a little black hole in the laminate that looks like a punch or large nail was dropped - I was told it was a defect in the piece, but not only is it not a defect (you can feel the hole) but there was no offer to replace it. Bottoms of door frames were sawed off with dull blades which shredded the wood on some of them, and some were sawed too short, so there is slightly more than 1/4" of space between the bottom of the jamb and the floor. Grouting cement was not cleaned off the ceramic tiles. The salesperson came out and made excuses for several things, but I did have the installers return to fix some things and they walked into the house at the end of their workday in dirty boots and walked right over the new carpet they'd installed the week before. I should have pushed but at that point didn't want any more dealings with the company at all. No, I wouldn't - and haven't recommended them.

I'd be a very disappointed customer if the person sitting in front of my house was supposed to be at a job. Driver has been in his cab since 9:45 am, it is now 1:10 pm.

Dave and his team were very communicative with me and treated the project like a partnership. I have a very busy schedule and they worked with me on that. I had a custom epoxy floor installed which, each piece is unique. Dave was present at the time of the coloring to ensure it had the look I was striving for. All touch-ups near the end were completed to my satisfaction. It was very important to Dave that my expectations were met, and they were...well within the estimate provided at the start of the project. I never felt like a scam was being played. In fact these are down-to-earth people who were on their hands and knees working hard on my floor, just so I could have the end product I desired. With a project this unique, there needs to be a reasonable give and take. Dave was on point with communicating and never lost sight of what we first discussed for the project final expectation. Highly recommend.

We had Hastings install carpet and flooring in a new addition and new flooring in our kitchen. They were very professional and did an exceptional job. We are absolutely thrilled with the customer service and attention to detail. I highly recommend this business to anyone in need of carpeting or flooring.

We had our pine wood floor sanded and refinished by Paul Czar and were very happy with the quality of work he provided and the pride he takes in his craft. We love our floor!!

Dickow did a wonderful job with our new shower! Chet was very patient and Scott did an awesome job with the installation. We will definitely use them again for our next project!

The wood was awful once we got it. They wouldn't take unfinished wood back. When we investigated further we could have gotten finished oak for 50cent more a sq foot at Menards with a guarantee!

Rich does amazing work and cares deeply about the quality and outcome of the project. Highly recommend his services!

Excellent selection of really good products HOWEVER - it is damn near impossible to get any employee to help in any way. I have been in there NUMEROUS times with three + people standing around the registers talking and no one will help a person (me or anyone else) check out. I have asked customer service for help, I have asked cashiers for help, I have pushed the little button to get help, I have stopped people and asked that they send help, heck I have called the customer service phone # (from inside of the store!) and asked for help - all to very little (IF ANY) avail. All of that being said, The gentleman who is now the manager (Jeff) is and has been excellent and has helped me personally a few times (once buying a washing machine and then later on a dishwasher etc.,) but otherwise - it can honestly be as frustrating as trying to talk to a bowl of goldfish.