Flooring

Came in to discuss flooring options to replace the scratches on my floors. Advice was very honest and reassuring.

Delivery was great, super quick. Guys were professional.

Very Unprofessional.

Bright and clean store. On weekends lots of associates around. Although they are not always helpful but at least you have someone to ask. Normally there are lots of cashier's and majority of time there is no wait or one person wait. There is a sizable garden center and a Subway location. This location also takes battery, CFL bulb and old paint/stain type recycle. Aisles are a bit cluttered sometimes. Things are scattered a bit but overall a decent shopping experience. Good sales, like save the tax, which their orange competitor never offers.

Didn’t finish the job. Poor quality. Bad customer service.

SHAME ON YOU! 2nd time having you carpet 2nd floor and stairs. Premium carpet chosen. I watched the installers remove the old carpeting. When staples started ending up in my lap, I protested. The man flinging them out over his shoulder did not speak English, so installer #1 had to translate. He looked at me blankly. It seemed pointless to mention that having a little can on the ladder would have given him some place to put the staples. I found them all over the place for months and months. The old carpeting and the staples went into a huge clear plastic bag. Then installer #2 started dragging it towards the front door. I jumped up to tell him to stop just in time to see him make a huge gouge in the hardwood. It was deep, through several layers of clear coat and custom stain into the wood to a depth that needed filling. I called my salesman Ray V., he called the store manager, and they both came for a look. Said go ahead and get it repaired, and left me paying for everything!

Amazing customer experience! Denise and Chris are a great team that made the process of buying flooring enjoyable. Big thumbs up. Looking forward to seeing them again.

Whenever I am thinking about Ottawa flooring companies, the name always flashing in my mind is Ruby flooring. Truly this company has very efficient employees who are able to resolve all kind of cleaning related problem which generally arises in any common houses.

Nous avons acheté plus de 1000 pi. carrés de tapis chez Orléans Carpet. Nous avons apprécié l'aide indispensable du représentant des ventes Don Mitchell qui a su être à l'écoute de nos besoins particuliers. Grâce à son expertise et au temps qu'il nous a consacré, nous avons pu prendre une décision éclairée. L'installation a été faite de façon impeccable et avec minutie. Scott et Tom ont pris toutes les précautions nécessaires. Nous sommes grandement satisfaits du résultat final. Merci Don, Scott et Tom... vous avez rendu le processus d'achat et d'installation des plus agréables!

nice store, selection, and the staff is very polite and kind!

They did my stairs. It is amazing job. The installers are really professional. My family and I are really happy with their work. Highly recommend it.