Hardware

I bought a safe that ended up faulty. The safe was replaced and did not work right away. It was faulty. I called and spoke with Tony for about five months . He let me know the manufacture was testing new safes as these older ones were faulty. Once the new safes were tested, they would arrive beginning of October. When I phoned back at the end of October, i was told by the manager ANGELA that she will NOT replace the safe, because the original safe was already replaced. This is disgusting customer service because they know full well these safes were faulty. Not only that, after months of working with a rep to get a new safe, Angela decided she did enough. I have spent 10's of thousands of dollars at renovating three condos over four years with this company, and this is how I am treated! If this is the new customer service... well I can't say there is much service.

Great hardware store all kinds of goods and locksmith supplies

No longer open to the public - business/account sales exclusively.

Very helpful and knowledgeable staff! 99% of the time the product is in stock. Good quality and large variety.

Received our door handles quickly. Impressed with quality and customer service was incredible in contacting me to verify my order and to insure I had correct size. Highly recommend and will shop with renovation again when I need door handles. Joanne Lobo Milton Ontario

I recently purchased my door hardware from Jennifer and Ryan for our new build. I am extremely pleased with the customer service I received from both of them. Right from the very beginning, they were awesome to deal with. Prompt at answering my calls and questions via email and went above and beyond to get me the black hardware that was a special order that I desired. I first met them at the interior design show as I’m a designer and knew they would become a valuable new supplier of mine. I wouldn’t hesitate to recommend them to friends and clients who are looking for something unique and beautiful for their doors! You must check out their showroom! Thank you Ryan and Jennifer!

Nice renovation but you still have to watch competitors pricing...not always cheaper

A little tricky to find but there is a big sign along Kipling for those who are looking for it. Typical large Home Depot. I would prefer Home Depot over Lowes or Rona due to their vast selection of hardware.

Best deals centre!