Hearing Aid

Feeling fortunate that I was discovered West Family Hearing. It has been four weeks since I got my hearing aid and the experience has been very positive and I recommend going to West Family Hearing if you are in search of a hearing aid. I was in search of a replacement hearing aid for one that I lost over two years ago. My previous hearing aid was priced on the lower end and was CIC (completely-in-canal). I found myself barely using it because of the poor performance and the hearing aid being uncomfortable. You definitely get what you pay for. I was hoping that my new hear aid would not result in the same situation. I had a scheduled a vacation day on Tuesday to take my kids to their first day of school. On a whim I decided to try to get a hearing aid appointment on the same day. Around 9 – 10 am I was calling around looking for a place that could get schedule me in that same day. I attempted to call the previous facility I acquired my first hearing aid and she did not have anything available for another week. I called Costco but the person on the phone did not seem too friendly. I continued my search on Google and Yelp and stumbled on West Family Hearing. They stood out to me with several 5 star ratings and so I called. I was greeted by Aaron and got lucky as he had an opening that day due to a cancelation. He was able to get me in the afternoon. When I arrived, we discussed my need to get a hearing aid for my left ear. He went over the process and explained to me what I should expect during my visit. The hearing test was administrated and after the test Aaron did a great job explaining the results. During the whole process he was friendly, attentive, and detail orientated. Once he completed explaining the results, he laid out the hearing aid options. I was impressed and felt at ease with the overall process. I picked out a hearing aid and Aaron worked with me to make sure that the setting to my hearing aid was comfortable. Prior to leaving, he scheduled a one week follow up to see how things were going and refinement of my hearing aid settings. He also made me aware that I was welcome to contact him if the hearing aid was not performing. It is obvious that Aaron really cares about his patients and I have been really impressed with the service that Aaron provides to ensure that I get the best out of my hearing aid. He schedules two follow up meetings after acquiring the hearing to ensure it is working appropriately and a 3 month cleaning. My prior hearing aid facility was friendly but does not compare to what I have experienced at West Family Hearing. Aaron has indicated in all my visit that if at any time I am having issues with my hearing not to hesitate to contact them. He is very friendly and professional. I am very happy with my hearing aid and often times forget that I am wearing it. Their business hours also work for my work schedule as I do not have to take off time from work.

Helpful and competent. Appointments and servicing included in price of aids. On my second set of hearing aids after 6 years with the first one.

Really nice and helpful staff

Very good service

Dr. Keating is extremely knowledgable about the diagnosis and management of hearing loss and explains the options for treatment very clearly, including the effectiveness of hearing aids and the most recent advances in this very specialized area of technology. He is kind and personable, and though he obviously has a busy practice, he takes time to answer every question and never appears rushed. As someone with hearing loss, I'm very glad that he is here on Whidbey Island!

Discouraged unnecessary upgraded.

Great staff, super friendly and not pushy. I will recommend to all my friends.

Jeff is a professional in every sense of the word. Katherine is very pleasant and treats every patient like family.

Very nice doctor. Office was very clean.

Great place to host for HEARING problems.

They made a new better fitting mold. Great service.

Dr. Keating is very helpful without being pushy. He loaned me a pair of hearing aids to try out while traveling for a week and it was enough to convince me that it was time for me to get my first pair.