Hearing Aid

Hearing aids

Great Doctor, very good bedside manner

terrible

This place is horrible. The office staff are always so rude, and never compassionate. The wait time for an appointment is usually 2-3 weeks. I waited 8 weeks for my first appointment, even with a referral from Urgent Care and a painful condition. The office staff (especially the women answering the phone!) have a lot to learn regarding insurance, and frequently don’t know what they are talking about. I will say the medical assistants I’ve interacted with were nice and professional. Dr Johnson is a nice enough guy, but I frequently (every visit) had to remind him why I was there. He could never remember. I also had ear surgery, and they kept us waiting for 3 hours past the supposed “scheduled” start time. Not cool, especially when you are starving, nervous, and the clock is ticking on when you need to pick your kids up...and again Dr Johnson needed reminding WHY I was having the surgery in the first place. My most recent interaction began with an extremely rude, cold, and misinformed receptionist. It ended with me transferring care to Bellingham ENT. If you are considering Cascade ENT, just DON’T.

The Starkey hearing aid is very durable and very good. The service is customer service is very good .

I've known Kristine for 14 years and I'm always astonished at her ready smile and knowledge of the latest and best hearing aids. She is totally present and sincerely concerned for her patients. She is unique and a most compassionate and lovely human being!

Good people

1/4/19 I had called them prior to showing up today about retrieving a patient history release form because the only time I can make it is after work and the website says they’re open till 5. I get there before 4:30 and the door is locked with the lights on. I try calling them and it transferred me to the anacortas location. I asked them to call the Arlington location to see if anyone is there because all I need is a simple form. The lady said well it looks like they close at 4:30.... I said “the website says 5 so are there any days open till 5?” and her response was “I’m having conflicting information at this time”. All I am going to say is... (when there is plenty more to say about this office!!!!!!!) there is a reason I switched ENT Dr. in the first place!!!!

Great people. Fix broken parts of hearing aids while you wait. Yes, expensive, but very satisfied with the product and the service. I went through a tremendous learning curve when I got my hearing aids. The world was literally transformed in every way. I think the prior review is unfair because it is describing the problems the user had with hearing aids in general and not the service itself. The experience is like starting over with hearing. It is hard and takes a lot of patience and effort on the part of the user to re-learn what everything is supposed to sound like.

Amazing customer service. Great prices. I had to go back weekly for the first month for “tweaks”. They were so kind, patient and thorough. I’ve sent 2 friends to go see the as well. Do t wait. Go!