Hearing Aid

My experience with this location has to do with the way my 87 year old mother was treated. After losing a hearing aid last summer I took my mother in so she could get a replacement. She was talked into buying a set of hearing aids rather then just one, which was what she came in for & all she needed. This upsell was unnecessary & manipulative on the part of Sterling Hearing. My mother lives on limited funds & this transaction came at a great expense to her. An appointment was set up for her to pick up her hearing aids in 7 days. The next day my mother found the hearing aid she lost & called the center immediately to cancel her order as she no longer needed the replacement(s). Her credit card account was never credited & two months later, after going in & trying to resolve this issue, she was talked into, by staff, to taking home her new hearing aids. She now has two sets of hearing aids. This is clearly a case of an elderly woman being taken advantage of & talked into buying hearing aids she didn't need. All for a sale. This location gets no stars from me & I would not recommend Sterling Hearing to anyone. Taking advantage of an 87 year old woman who suffers from dementia as well as hearing loss for a sale is unacceptable & shows a lack of good business integrity & practice.

Love my Hearing Aids. Shannon is so helpful.

Fantastic customer care and service, and obviously fair pricing - if not the best in GR!

Great staff. Educational and no pressure! Very thorough.

Amazing people

Jenae was awesome in helping me to determine what my needs were and to choose the right hearing aids for me. She takes her time and makes sure that you are well informed and that your hearing aids are set up correctly. She has helped to improve my quality of life tremendously.

I can hear

They are so nice. They bend over backwards to get you what you need! I would highly recommend them!!!

Wonderful courteous service

Hreat place been Going here for years