Hearing Aid

Good personal service. Great equipment and technology.

Most comprehensive hearing test I've ever had. Highly recommend!

Do you have tinnitus? Then Lewis Smith at McNeill Audiology is for you! I had it very seriously. It was impacting my quality of life, my sleeping and hearing. Then I had the great good fortune of meeting Lewis, a Registered Audiologist at McNeill Audiology. Lewis, his knowledge, experience and persistence has changed my life for the better – so here’s the story. I met him due to a near emergency situation. During a 6 month “treatment” of Chemo for my Follicular Lymphoma; my Oncologist, and my Family Doctor, both thought I might ALSO have an Acoustic Neuroma, a tumour on the cover of the nerve to my ear from the brain. While awaiting an appointment with an Otolaryngologist I made an appointment with McNeill Audiology (my audiologist at that time) to see IF my hearing had diminished as much as I had thought so I could have my hearing results both “before” and “after” Chemo. That is when I met Lewis and we discussed my Tinnitus (the on-going bane of my existence), my past hearing results and my current results. Lewis told me he had some suggestions to lessen the problem of my Tinnitus and after I’d seen the specialist he might be able to help me. In addition, Lewis gave me a test for Acoustic Neuroma that Audiologists can do with their limited equipment. He stressed to me that an Otolaryngologist had much more sophisticated tools available to him. Lewis’ results were that he could detect no indication of growth on the sheathing of the ear nerve inside my skull. Later, after having an MRI, MRA and MRV, no growths on the ear nerve were found. Good news. Later, when the Acoustic Neuroma dust had settled, I went to see Lewis and he walked me through what he could do for my tinnitus. The short story is I am stunned by the improvement in my tinnitus. 1) White noise (WN): I did not realize it but my existing hearing aids had a program on them that could create WN which Lewis could fine tune to be exactly the frequency needed for the different tinnitus in both my ears! 2) I can even turn OFF the “hearing magnification” part of the hearing aid and just have the WH noise generator on. This is really spectacular. Your hearing aids now act like air plugs with only with WN. Wonderful for reading, computer use, etc., you hear less noise around you and your tinnitus is partially muffled by the WN for peaceful quiet reading time! 3) The same as 2) BUT – you can actually do 2) ONLY then wear the hearing aids to bed and it helps you reduce that roar that returns when you wake at night. So much easier to get to sleep and back to sleep. 4) Lewis Smith actually cares about me, my tinnitus, my quality of life and he has worked diligently to fine tune, as often as necessary, my devices to see that I get the best quality of life I can. 5) I see my audiologist as a friend. That’s neat – really neat. 6) I recommend Lewis highly, even if your ears are perfect you’d like him too. Even if only as a friend!

Excellent service and caring , expert knowledge.

Excellent service from Lia, a real professional. I was able to try several very good hearing aids and ended up getting the state of the art Oticon OPN aids. They have made a real difference to my (and my wife's) life and I continue to receive first class follow-up service. I thoroughly recommend this audiologist and company, they really care.

A great experience for testing today - very patient and good explanations. Thanks!

I just want to thank everyone at this NexGen hearing facility. The staff was always professional, courteous and patient. When you first hear the expense of hearing aids you wonder how these little ear pieces could be worth this much money. Once you wear them and go back for the fine tuning you quickly realize that service you will get over the term adds a lot of value. I had no idea how bad my hearing was and how much it affected my quality of life. I am very happy with my decision.

Very knowledgeable and friendly owner! He took the time to explain everything, which was much appreciated. Great value and service, through and through. Thank you for all your time and effort! -Tuire Tammilehto

I received my first hearing aids two days before I went to BC from Ontario. Within a couple days I was having trouble with my new aids and I dropped into this location for help. I was not a client nor would I likely ever be, however I was treated as though I was. I received immediate, pleasant and accurate help and I was on my way within a short time. Very pleased to recommend this business based on how I was treated. Dr. L. J. Grandmaison

Caring place

Very efficient and competent

Friendly and awesome employees

Very professional. Clear and thorough evaluation with a clear explanation of results. I was very pleased with the service.