Hearing Aid

Been there since 1990's!!

Horrible customer service, rude , crass, and more interested in getting paid than supplying a good customer experience. The only reason it isn't lower is it not an option. Avoid this business, go to any other hearing aid supplier and save yourself the aggravation. My in laws went here , they are octogenarians , kind , loving, respectful folks. The technician not only talked bad about their former doctor that had moved and forced them to search out a new provider.He made adjustments to my MIL device , for the worse and then tore them the device up to order a part. He rudely turned them away on their appointment date saying , without looking at them , back turned and refusing to deal with them. Did not even ask their name, just terse and rude. My FIL spoke of him and this man has never uttered a foul word in my presence in 37 years, called him a SOB. When you make a man mad enough to call you this you have done something truly bad.

I am new to the area and realized I needed hearing aids after many years of not admitting this. I wanted to be active in my new community and all the things going on. I heard of Zounds through a mailing and boy I’m happy I did. What great people, they explained things to me and worked with me until I could hear and understand much better. I am now not afraid to go to all sorts of activities, because now I can hear what is being said and I can enjoy talking with people again and not worry that I don’t understand what they are asking. Thank you Zounds Hearing....thank you!!

Very informative and attentive

Great staff

The services that I received were top notch. Services were explained and questions answered. Although I did not purchase at Austin Hearing Services I would definitely go back.

My 88 year old Mother visited your center and said she was never treated so nicely. I believe she said the man’s last name was McGuire (?) and she said he was very kind and helpful! Thank you for taking care of my Mother!

Best place on earth!

Best hearing aids and service!

Like many others i went way too long before doing something about my hearing. I'm now hearing things i haven't heard in many years. I no longer have to read lips or ask others to repeat themselves. JT and Elizabeth wonderful and I can't thank them enough for giving me my life back.

Dr. Herholtz is very professional, compassionate and knowledgeable with all of his clients, young and old. He takes the time to explain what he is doing, (i.e. audiogram, products) so you have a full understanding of your hearing health and hearing aids. I have been a client of Dr. Herholtz for almost 10 years now. I have had been 100% satisfied with my hearing aids and service provided. My quality of life is so much better having quality hearing aids thanks to Dr. Herholtz and his staff!!! I highly recommend Dr. Herholtz to anyone looking for an audiologist!!

I have been trying to get my hearing aids adjusted to the right settings and have been a little off.

Caring, friendly, knowledgeable employees