Home Builder

Very happy with our new home. Kris and Amanda are very friendly and easy to deal with. Very well built and the quality is spot on. I Would definitely recommend luxart when choosing a builder.

Top quality builder.

Has been nothing but a pleasant experience. Sales people are friendly, knowledgeable and go out of their way to make you feel comfortable and included in the process beyond signing the paperwork. Craftsmanship is great. With any new house there is a few errors and that is why there is a 30 day and year inspection - which was timely and complete. Customer service in regards to warranty is good - always replied to emails and concerns and have always sent a tradesman to fix any problems within a day or 2. Houses are not built by robots and machines and is crucial to understand this and be patient, nothing is perfect - this is not a Cardel only problem, you will find this with any builder. What is important is that they respond quickly and rectify the problem, and they have in my experience. In regards to grass - homes have to sit for 3+ seasons to ensure there is little ground movement when asphalt/ grass in complete. This allows for a better take to the land. They did start at the "other" end of the community but it seems as though due to the later construction, weeds had not grown there as much as was easier to grade and lay sod. Also better to have sod laid in the fall months so it will not die. Although not ideal for summer months, this was smart on Cardel's end. Buying earlier in a construction zone it is crucial to know you will be sitting in mud and dirt for a longer period of time. Streets are always clean and workers are courteous to allow you to pass on your way in and out of the community. Location itself is great as well, close to amenities and very easy access to HWY 7 to get into Ottawa. Of course there have been errors and mistakes, nothing is perfect, no wall is ever straight. All in all a great product and a great team that takes pride in their product and work, and pride in ensuring any deficiencies are attended to. All it takes is patience and understanding on both ends. You will not be disappointed.

I bought my house in 2013 and I'm still putting money in it to fix it. This morning I woke up to a puddle in my kitchen water coming from the stove vent situated on the north side. It was fix with a Mickey Mouse metal box on top of the vent by a second hand jobber. To Mr Hodge start paying to fix your house if you wait after Brigil it will never happened and Tarion well lets not go there it raises my blood pressure

Superb quality and design.

I built the homes

Somehow it is impossible to speak with a manager at this company if you want to escalate a concern. After so many voice mails and emails over months, and numerous "we will get back to you" by the gatekeeper/receptionist, somehow we just cannot get a manager on the phone. I have never dealt with a service provider whose manager would avoid customers instead of dealing with customer complaints openly and honestly...I would not recommend this company. This is the wrong way to do business.

So much pain involved with this place

Service has been exceptional.

Beautiful home, friendly staff

Busy, construction zone. Good model homes.