Home Builder

Its scam with roses hook you into buying house

They changed the rules of the game after the game was started. You follow all the rules o puchase a new home only to show up at your puchase appointment to find out they sold the lot you wanted 3 days prior to the date anyone was allowed to write up a purchase contract. Why because they could and they don't care about ethics.

Horrible. Wouldn't take ownership of a house from them if you gave it to me for free. Poor workmanship, no supervision, no quality control, nor do they take ownership of the mistakes or shortcomings.. They will only give you excuses and try to avoid fixing their mistakes or things they didn't even finish the first time. In my neighborhood alone almost all of the houses have changed hands at least once and now second owners are struggling to have things fixed YEARS later. Their "construction vice president" tries to short you every chance he gets to make up for no one wanting to buy their houses anymore and to make up for the high cost of repairs they have to do and still owe numerous customers. Poor business management, poor construction management, poor supervision of work being done throughout the time of construction. Their communications skills have improved slightly but they still try to take advantage of you any chance they get. My husband and I have already come to terms with the fact that we have to completely strip our whole house to the framework in ten years because the quality is so poor. Walls are bowed, walls aren't square or plum, the floors aren't level. They products used are cheap and the care taken is subpar. We have also seen that numerous trades are brought in due to lack of payment with Phelps trying to avoid conflict or the fact that they are in legal battles. So they hire "technicians" to complete trades work which only brings on further problems and those repairs have to be redone within months due to a poor job. Mostly due to the fact that they are told to cut corners and do it at the least financial impact. Do not buy... I strongly suggest speaking to ANYONE who has purchased a home from them within the past two to three years and you will be met with the same disappointment stated in these reviews.

We have recently moved into our new townhouse in Azure West. Our experience with the Marz team has been nothing but perfect. Each person we have dealt with has been very friendly, professional, and very, very accommodating to our needs and requests. We can’t say enough about each and everyone of them. We were extremely impressed with Maria Bone in the decor centre. She was extremely patient and her knowledge of the products was top notch. If Maria didn’t know, she was on top of things and found out the information for us. We were able to have three appointments with Maria and by the end of the process we were so satisfied. Maria is very kind, knowledgeable and professional. Maria made the experience of picking our finishes enjoyable and made us feel very comfortable and important. She is easily accessible as well and if I needed a small request she was always able to accommodate our requests. What a wonderful person she is. We had the pleasure of meeting Carlos before he retired and he was very approachable and helped us out as well. John the new site supervisor has been nothing but great to work with and so easy to talk to. When we had a request he would accommodate us with no problem. When we did our framing walk-thru he was very knowledgeable and found some things in our home that needed attention before we even noticed and made sure it was done! After we moved in John was around and if we needed attention to something in our home he was there to help. Always friendly and approachable. He is a wonderful young man!! We received a call from Maria about our paint selection. Joe, the painter was with her as well and he was so helpful in explaining the problem with our colour selection. He even had us meet him at the paint store and then proceeded to have us go to the decor centre to look at the paint chips with our cabinets. Unbelievable!!!! He made us feel that our home was just as important to him as it was to us. Joe was very professional and knowledgeable. We also had the pleasure of meeting Tony the electrician. We paid for the electrical walk-thru and we were very satisfied with that experience mainly due to Tony. He was very helpful in helping us achieve the right amount of pot lights inside our home and outside as well. Again another Marz team member that was very accommodating and knowledgeable. We also want to express our thanks to Kate Ireland for her clear emails, even though they were about our delays. She was professional and helpful in making our appointments. After we moved in Kate was always ready to answer questions. Any request we made about our PDI or Tarion 30 day she was on top of it and appointments were made and forwarded to us. Kate always knew who to contact to fulfill our requests. We also had the pleasure of working with Jordan. He was so very helpful. His workmanship is excellent. A Jack of all trades!! Again another Marz team member who was friendly and very accommodating. Jordan spent the time to inform us on the things we needed to take care of in our home. And also said that if we needed help to give him a call and he would be there to assist. All our requests were completed in a timely manner. What a pleasant young man!!!! There may have been a few others that we met from the Marz team but we may not have gotten their names etc. Every trade that we had any involvement with was as pleasant and helpful as the next. Everyone was so accommodating and everyone seemed to make us feel that our home was as important to them as it was to us. We have had an amazing experience with Marz homes and the entire team that we have had to deal with. We would and will recommend purchasing a Marz home to anyone that may be in the process of buying a new home. Kudos to Marz and the team you have put together!!! Sincerely, Ken and Lola Ross

DO NOT BUY THEIR HOMES. IF YOU THINK YOUR GETTING A DEAL WALK AWAY. DON'T SECOND GUESS YOURSELF BECAUSE ONCE YOU BUY THERE IS NO CUSTOMER SERVICE FROM THIS BUILDER. THEY WILL NOT EVEN TRY. I give everyone a fair review and i'm unbiased. If this makes 10 people walk away i have done my job. If you can not provide basic customer service how can you be building homes? I'm so confused how these guys think its okay to not learn from their mistakes or even pay for them. I am so glad that reviews are what the entire world goes off of these days and i hope this hurts them financially as much as we were hurt when we received our bill to replace a blower motor for our Furnace and now most likely to replace our AC in the summer! GOD I HATE THIS COMPANY EVEN MORE READING WHAT I WRITE! I'm annoyed i purchased this home because it was Cachet Built. We thoughts they built great homes. They probably did at one point but this home we live in is a Piece of Junk. will definitely not be giving them our money in this lifetime and will be sure to spread the word about this company on all social media avenues. This is one company that will never help you out when you need them after they have built your home. These companies have no business being in construction. I am surprised they fly under the radar. They have the worst customer service and i will be filing a lawsuit against them and another company they worked with to install our AC and Furnace. Problem: Installed an AC and Furnace from a company E-M Air Systems Inc. This company failed to charge up the AC to the correct amount of refrigerant. This led to build up of ice and frost on the AC lines which dripped or drained into my furnace's motor and control board and now to have it replaced it cost me $500+HST. RESOLUTION: (NONE!) Cachet homes did not even have the audacity to call me to figure out a solution and understand the problem that it is 8 degrees Celsius at night and making it worse we have a 3 month old baby. We struggled in the summer with our AC and now struggling with our furnace. So obviously i shelled out the money because i do not want my baby girl to be uncomfortable or get sick. Martina from Cachet homes could not even pick up the phone to call me to explain someone is looking into this problem and we are going on 2 months on this Heating and Cooling Issue. Seriously 2 months to hear back from your team? We have yet to hear back from your roofers who did such a horrible job on the porch that it is now leaking water into our porch instead of away from it. FINAL THOUGHTS: Only way is to meet them in court to get a resolution....

Over charge

Great place to work,good crew allaround.

Ok .... Not bad...