Lighting

I am long overdue in thanking you for sending your excellent Service Technician, Derek Martin, to my home. On May 16, Mr. Martin came to my home to repair a trash compactor, oven, and washing machine. (All appliances had been purchased at Yale.) Mr. Martin had the trash compactor in working condition in no time. He then moved on to the oven. He examined it, explained what had failed and recommended repairing rather than replacing. Not only did he repair the oven, he gave me better advice on pre-heating an oven for optimal performance than I ever received from the likes of Martha Stewart! When examining the washing machine, Mr. Martin recommended replacing rather than repairing. He was so very knowledgeable, I never doubted his advice for a moment. And he gave me some excellent pointers on what to look for in purchasing a new machine. I offer my heartiest congratulations to whoever hires the Service Technicians for Yale Appliance -- he/she sure knows how to pick them!!! Many thanks to Yale in general and to Mr. Derek Martin in particular.

Love the service

I purchased multiple lighting fixtures and all had to be ordered, as they keep nothing in stock. I was told they do not take Discover card so my options were cash . I ended up paying half cash and half by a later approved personal check. (they explained, WE DON'T TAKE CHECKS") I returned 2 bathroom fixtures and the sales staff explained because I paid cash they cannot give me cash back!! Its been weeks and I still haven't received my money in any form back! What's that all about?

Great selection and wonderful prices!

Great products and customer service. Roseann is fabulous and a huge help for us as a retail business.

I removed one star since the hours are not ideal. Not open on Sundays and if you get there last minute before it closes on a week day the staff seem rather inconvenienced. Also they are unwilling to price match home Depot since it's not considered local. I'd rather support my local store instead of getting things shipped in for free seems like a pointless policy.

Excellent service.

Super helpful manufacturer

I always receive great service at Kent Building supplies.

Friendly staff, knowledgeable

Hannah at Ferguson's is sharp and knows her field. We are building a house and she is helping us with our plumbing selections. I would recommend her in a heartbeat as she knows all the parts we will need for installation of various fixtures in the home.

Couldn't get anyone to help me with materials. Everyone just kept saying to go to someone else, very dissapointing.

I recently built a 20x24 garage. The quote was prepared by this store and the bulk of the materials were purchased from there. The bad, I did have issues with some of the material amounts, not enough of some and too much of others. One lot of materials was left out completely, this meant several return trips to the store for returns or other purchases. The good, the materials were of good quality for the most part except for the shingles which they replaced no questions asked. The store staff are very friendly, helpful and knowledgeable. They delivered my materials for free, (thinking this was done as I had the entire delivery dropped off in one shot). On my last trip to the store I spoke with the manager and described my experience of the numerous trips back and the reasons, she was very apologetic and understanding, upon reviewing my story she called and offered me a store gift card. In my opinion this was good business and the store will continue to be my go to store.