Lighting

Great people to deal with

I am always very pleased with the friendly and prompt service. I love taking my treasured finds there to be rewired. Best lighting store in the area.

My wife and I purchased a cottage in the Haliburton Highlands. Because it was originally built as a permanent retirement home for the previous owner, we undertook some renovations to make the place look more cottage-like. This included purchasing various decor items at Northern Expressions over a number of years, ranging from chairs to doors stops. We have to admit that the selection is great at this store. However, our most recent visit was quite disappointing. We had purchased a decorative door stop for $14.99 plus tax, to replace one that had gotten misplaced. When we brought it back to the cottage, the replacement door stop did not work, that is, the portion of the stop which is to slide under the door was too thick. When we came back to Northern Expressions to try to do a simple exchange for a door stop which would fit, we were told that because we had no receipt and more than seven days had gone by, they could not take the door stop back. We explained that we were not looking for a refund but just an exchange. Regardless, the same policy applied. With the assumption that a fair amount of this store's business relies upon seasonal customers, namely cottage owners, who cannot just drive three hours one way from their permanent home in the city during a work day or even a weekend because of other commitments in order to return or exchange a purchase within a 7- day period, you would think that Northern Expressions would be a little flexible or have some discretion in its return policy. Too bad for them that they are not. We were intending to purchase some more items at the time we dropped by the regarding the exchange but after being told that this could not be done, my wife and I had no desire to remain in the store.

Great Staff, Cheap Products. Would recommend.

Nathan in flooring gave us the most exceptional customer service that I have experienced in my life. He was very knowledgeable, honest, kind and patient. He went above and beyond and I just want to make sure that he does not go unnoticed! Thank you so much Nathan, you made our shopping experience at RONA even better than I could have expected.

Impressive little store with a great lay out!

Great experience. The young man that helped was great. Prices are the best in London

Great costumer service

Just there on a service call

I have used both the online platform, which in the end required customer support, and the London store. In both experiences the sales associates were helpful and definitely had a no pressure to purchase attitude and understanding of exchanges until I found what I needed.

Parking lot at the wonderland south location can get really clogged. The store is great and is my go to for most needs. I find it easier to find things here than at Rona and Lowes. When you get lumber they have a cutting service that allows for five free cuts. Craig was great on helping me out.