Mortgage

The worst experience possible. Where do I even start. I guess plain and simple, Ana doesn't know much about home loans. First Ana was giving us incredibly inaccurate expectations of loans we could use. She didn't know that loans were different based on a stick built home vs a manufactured home. This is huge change of interest rate from what she has originally quoted us. Next as rates were climbing rapidly, after several percent increases, Ana asked us if we would like to lock in the interest rate. Where is the common sense and common decency? Integrity? She clearly doesn't care about her customers. We found the home. Made the offer. Got accepted. In contact. Our interest rate we locked in at was feeling good but tight. A week before closing Ana realized a huge detail SHE overlooked. We didn't actually qualify for the loan she had us ready to sign. This was after several docusigns had been signed and thousands off dollars had gone into contract. Now we either lose our down payment or

Petya was a great help with my refinance process! Thank you Petya for helping me in my refinance process. Do a refinance was something I have in mind, and it was great to contact Petya to guide me in this process. I am happy with the results: I reduced my monthly payments, I consolidated my loans into a single one, my interest rate is lower than before. This process was pretty straight forward, no delays, no surprises, all clear from beginning to end. The online app is great, it simplify a lot the process and make the user experience great. Petya, I have no words to thank you for everything you did in my refinance process, you are the best!.

Byron is always professional, knowledgeable and honest. He will do all he can for his clients. As a real estate agent I have buyers that have worked with many lenders and I always love working with Byron! Things get done fast and efficiently!

Absolutely the WORST company ever. Spoke with 6 different people ALL told me something different. No consistency there. I'd rather sell my property than have to deal with this company. In fact, I did.

Country Club Mortgage is absolutely amazing. My wife and I were referred to Jeremy Engle and his associates by two different couples that went through Jeremy to get their home loans. There just aren't words to describe how helpful they have been. Being first time home buyers, we knew almost nothing of the process. They have been there every step of the way to explain and walk us through the process. They answered all of our questions clearly and in terms we were able to understand. Anytime we called, if we had to leave a message, they made sure to get back to us that day, even if it was after business hours. Jeremy even found us the perfect realtor to work with. One evening, around 7:30 pm, when it looked like things were going to fall through on an offer we made, Michelle with the Visalia office called and had found a solution to the problem that saved the entire deal. She was absolutely amazing and couldn't have been more helpful. When we were first getting pre-approved, Jeremy called me back after business hours and talked to me for at least half an hour explaining things and answering questions. On another occasion, Jeremy was working well into the night to help us. We only found out because our realtor let us know the next day that he had called her at 9:30 pm to check on things. Jeff in the Fresno office was right there for us providing information on the paperwork we needed to send in and answering questions on what we were signing. To sum it up, working with Country Club Mortgage has been the most amazing experience in customer service that I have ever received. We weren't just another client to them, they were so good it felt like we were their only client.