Mortgage

I have used SWBC Mortgage twice now, once to obtain a home loan and also to refinance. The process on both was painless. Kelli and Angela are highly keen to anticipate the needs of their clients as well as the underwriters'. They are friendly, knowledgeable, patient and quick to respond with any question. It is so refreshing to have both great customer service and expertise in this industry.

Do not do business with this company!! I have an FHA loan I took out 9/2011 with PMI that was supposed to drop off after 5 yrs. When i asked why the are still charging me, they told me i had a late payment within the last 12 months. So until i have 12 consecutive months of on-time payments they will not remove the PMI. Yes, it probably is in the fine print and they never told me.... but we all know PMI is just another fee to charge you because they can!!! they could care less about keeping a customer much less keeping a customer happy. yes, i am refinancing with someone else and will never do business with this bank!!! and nor should you!!

We refinanced our home & it was a disaster & very unprofessional. They scheduled a time to sign & they didn't show. Then rescheduled & the lady was in such a hurry her phone was blowing up & just rushing us through all of it. I called Peter the next day & explained & asked him to please double check & make sure everything went through he told me no news was good news I again asked if he would please check before the first of the month so we don't pay the extra in interest he said he would 4 days later already after the first of the month said oh sorry we were missing one sheet out of the packet but we have it now. Seriously how rude. Got charged extra interest but he didn't care he got paid.