Mortgage

As a new immigrant to Canada, our family opened our bank accounts at RBC. During the credit card application process misinformation was provided to us resulting in us losing 4 months of credit history. This has impacted our ability to obtain a mortgage. As a new immigrant to Canada I would strongly advise against banking with RBC as they provide you with misinformation and then make no effort to correct their mistakes.

Tammy Wanner was the most unprofessional "professional" I have ever encountered in a bank. I went there for help with difficulties stemming from bank errors with a loan, she was quick to blame every other party involved except the one guilty, RBC. Tammy was somewhat rude, unpleasant and treated me with, what I sensed, was a complete lack of respect. She wanted nothing to do with helping me and I was shuttled out the door with a couple of phone numbers and told that I needed to fix the bank's mistake myself. RBC did rectify all mistakes made and they should get five stars, although the process took some time and the mistakes were corrected externally to the branch in Swift Current.

Great people. Will do everything in their power to help accomplish what you need.

Good branch

Closed in 2016

Bad hospitality ☹️

Don, the new bank manager really takes an active role with his customers and staff. I appreciate good service when I go in for my business banking.