Mortgage

Was supposed to be pre-approved but I wasn’t. Was told loan was in underwriting but it wasn’t. Was told by Frank Pyle he personally would expedite my loan and it didn’t happen. Rate was never locked in, closing cost change several times, couldn’t get appraisal for 3 weeks and to move it up by 2 days would cost an extra $150.00. Asked for documentation and then so much time had lapsed that I had to get updated information. When I am promised that something will happen, I expect it to happen. When I told them I was looking at another lender who could close me sooner I was told “well good luck with that” in a snobbish tone. Poor customer service. I definitely was not impressed by two of the three individuals I had contact with and certainly not impressed with the branch manager.

I have worked with Disa and Robert and their fantastic team for the past 3 years. They are extremely professional - yet, puts buyers at ease with their calmness and warm personalities. The team at Southwest Funding have always been courteous and timely with questions and requests. Every transaction that we have had with Robert, Disa and Southwest Funding have gone smoothly. So much, in fact, that I have referred my daughter and cousin to Robert and Southwest Funding. Theresa Catanese Broker Associate at Keller Williams Capital Realty

I have been with Busey for over 15 years and I have NEVER had an issue with their service. Everyone is always friendly, courteous, and helpful even when I didn't live in the state, they were always willing to assist me in the best way possible. My family has banked with Busey for over 50 years and we couldn't be happier, I'm glad there's finally a branch here in Indianapolis.

Jim DeCamp is the best Indianapolis mortgage broker, hands down. This guy works way too hard to get you the absolutely best mortgage rate possible. He is greatly devoted to all of his clients, and everybody you talk to loves this guy. Nothing but positive things to say. I went into the mortgage loan scenario knowing absolutely nothing about Indianapolis mortgage brokers or mortgages in general. Jim made the mortgage process easy to understand. He broke it down in a way that made sense to me. I've learned a lot about mortgages, life, love, and the true meaning of Indianapolis mortgage brokers: mortgage loan officers aren't supposed to degrade you and make it impossible to understand what they're doing over there with your home loan. Jim DeCamp is a true American. He's a gentleman, a scholar, a war veteran, and the coolest guy you'll ever have doing your mortgages - that's for sure. God bless Jim DeCamp, the best darned Mortgage Loan Originator in the whole Indianapolis area. He also does a bang up job with Greenwood Home Loans, Carmel, Zionsville, pretty much anywhere in Indiana. If you're living in or moving to Indiana and you need a house, Jim DeCamp's the guy to call.

Hands down, Pam Heck is the best loan officer we've worked with over the last 12 years or so. She helped us secure our first mortgage at a local bank years ago, and we've also had her help in refinancing on a few occasions. When she left the local bank, we knew without a doubt we'd be following her to Hallmark Home Mortgage. We love that she is honest and direct, and is always available via phone or email. She is the best!

Excellent service. Always promt and courteous. They are great on helping with account questions/services over the phone.

It is a cashless bank no tellers are ever on hand.

Yolanda escodedo bautista

Hours have changed they close at 5pm on Fridays. Friendly staff. They always remember your name.