Mortgage

So glad we chose brokers for our mortgage. Krystal was fantastic and made home ownership a breeze! She has been with us every step of the way and was always able to work with our busy schedule.

I giving citifinancial hi fife

I will update my review as my experience with them progresses; For confidentiality of the brokers I will with-hold the use of any names. This review is based upon my opinion on the professionalism of the agent in question in which I was working with, and is not a reflection on the overall outcome of my families application. Firstly: Do not make promises you do not intent to keep such as saying in emails and verbally in person as "I can always get a mortgage with a large down payment" - No, no you cant. Secondly: Do not give timelines/deadlines if you do not have the correct information. For example do not tell your client "We will know by Tuesday" only to not to follow up directly with any information until 2 WEEKS following the aforementioned "Tuesday". Thirdly: I am YOUR client, its YOUR responsibility to follow up with me, it is not professional to pass YOUR clients information off to a co-worker without first going to YOUR client for permission. Lastly, I will say that I do appreciate the lengths in which the particular agent went through in with setting up an initial meeting, they were very accommodating in meeting our requests. However I feel this is more of a reflection on the interest in how much "Meat" would be on the table. During my entire application with them I never felt like a valued client, and its in my opinion that if you're going to be working with a broker, who is essentially handling your life goals and dreams, you need to feel valued.

Sheldon goes above and beyond to ensure that each and every client receives the best advice and service possible. His professionalism, attention to detail and problem solving skills are unmatched in his field. He is very highly recommended.

Cheryl is always on the ball. She anticipates what you will need and gives you all the information required to make a good decision. Not to mention getting the best rate. Way to go Cheryl.

Treats their clients like criminals when they make a mistake. Avoid at all costs.

John is a knowledgeable mortgage broker and does a great job ensuring his clients understand the process and details of their loan before choosing a lender. He's also prompt with responses.

I have had the pleasure of working with Jolene George to assist my clients...my experience and feedback I have recieved has been exceptional. Jolene is professional, dedicated, and has successfuly assisted to arrange financing where others were not succesful. I have been in this industry for 20 years and I have found Jolene to be the best broker I have met and worked with. I now work closely with Jolene and recommend her to all!