Mortgage

L.O.V.E. American First Mortgage! Getting a home loan is incredibly stressful. There's about 9 zillion documents to gather, print, sign, send, etc. Then the waiting game begins while some mysterious underwriter gives the Caesar's thumbs up or thumbs down to your mortgage approval. My husband and I went through this crazy process twice in one year! We bought a home, sold it a year later and, then, bought a different home. American First Mortgage went so far over and above the regular call of duty on both sales that you would've thought THEY were buying the houses! First, Jim LaPointe and his staff handhold every step of the way. They take the time to explain everything and really get to know your particular wants and needs so they can best guide you though the process. American First Mortgage ALWAYS kept us in the loop. We were never left to wonder where we were in the loan process. Not only did they get both our loans approved but they did so in a very short amount of time - PLUS we got the lowest interest rate on the market at the time AND Jim LaPointe was able to get us cash for closing based on buying credits. Cash to closing. It was like winning a small lotto! Before you go to a big bank (because we did and it was a nightmare - they botched everything from the jump) call American First Mortgage. They've been in Gainesville forever and they do business the "old fashioned" way. Meaning, they treat you like a person - not a sale. Many thanks to American First Mortgage. Thanks to their help, we live in our own little slice of paradise!

Open and ready to assist you with your finances. Anywhere from personal budgeting to getting back or strengthening credit. If you ever needed assistance with your banking, wanted to move forward on a financial plan. They are there to make sure you are taken care of in a way that always benefits you. I would definitely recommend this branch and it's staff.

Waited 25 minutes to try and meet with the one person working and still didn’t meet with anyone. I would bank elsewhere!

I am not quick to give poor reviews, but I have been very disappointed with this bank. Poor customer service. They don’t return phone calls or address concerns, they make it very difficult to do normal every-day banking activities, and they are very disorganized. As a business, you should go the extra mile to help a customer in need. The employees are unengaged and it’s obvious that is due to a lack of good leadership in upper-management.

Joe Hancock is extremely knowledgeable in the lending area. His expertise made it so easy for me to buy my home. Easy to work with, always willing to answer all your questions, you can reach Joe day or night. I highly recommend Joe Hancock for your mortgage needs.

These people go above and beyond. Even even obstacles occur , they keep on moving until the job is done. I would highly recommend this business to complete your house purchase with. Top notch !

OK; all went very rough, because of Obama's Vast Regulations. Alligator Mortgage did a great job. They tolerated my aggravations because of all the information and Redundancies. I would answer one question, and then they would want more information. It took me over one year. Either the property had to much land or it would not Comp out. Finally we found one that did Comp out. Again, I am not happy about Obama's outlandish Regulations. I hope the current Commander In Chief will reduce that Burden by 69%.

Danielle was wonderful from start to finish. We went into contract on Dec. 10th and closed today, Jan. 12th. She was right there the whole way through and one of the reasons our closing was so smooth from start to finish.