Mortgage

Jen and the crew were fantastic. Professional, positive communication and forthright in everything they said and did. There was one faux pas with an appraisal but the was ironed out quickly. They accomplished in THREE WEEKS what a local company couldn't seem to pull off in 2 months. Work with them in confidence. Thank you Jen and Franco.

The management at Cross Country Mortgage has completely ruined my home buying experience. After failing to get my loan closed by my closing date my file was transferred over to Darren Lennemann who title is branch manager and Sally Miranda who was Operation Manager. have never had to deal with such unprofessional people. They completely dropped the ball and even after missing the 1st closing date they failed again and also missed the 2nd closing date. They were impossible to get a hold of, not answering my phone calls or emails. I would try to get a update and they would not respond. After missing the 2nd closing date 52 days after I had signed my contract Darren Lennemann informed me they would not close it unless I came up with a additional $14,000 which had never been mentioned. Thankfully I was able to do so. After coming up with the money in less than 24 hours they were still unable to handle business. 5 days later I was approaching my 3rd closing date and they had still not gotten there act together. By this time the sellers were upset. I had released $5000 to them and they had requested $75 a day. And they were also threatening to put there house back on the market. Finally on the 3rd closing date we were able to get a hold of the COO Jody Hall in Ohio who was able to finally get us the approval, but still had to extend the contract 1 more day. This entire experience has ruined my confidence in home buying. and I would not recommend Cross Country to anyone.