Mortgage

Love my bank

Poor customer service, they literally refuse to return calls, after days of waiting. On top of that, if you dispute a transaction, do not expect to get your money back anytime soon. Not to mention when you call the 1-800 number regarding any account issues, you get to speak to people who struggle with english and cannot form simple sentences correctly. This is not an ideal bank for anyone who takes banking seriously, as their ''banking'' practices are flawed and shady to say the least.

Aldijana Heljo has saved my life like 6 times already and I've just opened an account here. Ive been with 3 banks now and i have never recieved the customer service that i have recieved here in just two visits. This place is amazing!!!

Rob treats you like a family member and explains everything on a level that inexperienced home buyers can understand.

Mel and Teresa were great to work with. Great follow through and service. They genuinely care about their clients.

Andrew and Kelly Saltman at Carbon Capital have provided the best experience I've had in a mortgage process. The excellent customer service and attention to detail was truly appreciated. I highly Carbon Capital to anyone looking for the best mortgage company in Jacksonville. Andrew Saltman managed to score an incredible rate for me, and worked tirelessly through the process to find me the best lender credits. He identified an issue on my credit report and provided guidance for getting that resolved quickly. Once rectified, he managed to get a rapid re-score and locked in the best deal available. Whilst waiting for the updated scores, Andrew pushed forward with the underwriters on my behalf. I was more than just a name on a client sheet... he went to bat for me. Kelly was very communicative and delivered prompt updates. She even sent me updates after hours and when she was in other meetings to ensure there was no delayed information. That's the top level of service Carbon Capital provided to me, and I certainly plan to use them for all my mortgage needs from here on out. They are hands down the best mortgage broker in Jacksonville.