Mortgage

This company should be closed down by HUD. The servicing is really terrible. I had a roof replaced on my home. They took my insurance check cashed it and sent me 1/2 of my claim check to get the roof started. After it was completed, my roofer had to sign a waiver that he would not put a lien again the house before they would consider sending me back the balance of the check. Now remember I am the one paying the insurance company. They take your money and make interest on it in their bank. The customer service representatives on the phone are really rude. How can they sleep at night treating seniors the way they do. I was told I could pick up my check at the Houston location and could not have it Fed Ex to me. Well today it has been three weeks and they told me it could not be picked up or FedEx to me. I would get the check in the mail after another 7-10 days. If you have a problem, with them, please file a complaint with the state. Hopefully enough of us complaining about them will get them shut down,