Mortgage

Terrible. Sour attitudes! Just terrible... no help what so ever! I do not bank here... was only depositing $2,000 into an account for a boat down payment. I told the account owner that his bank was a terrible place. The girls know exactly what they are doing with their sour attitudes... just remember that your customers have THEIR money there and they are the reason YOU all have jobs.

Friendly, sharp, helpful

Very friendly and nice. Very helpful.

I want to give a call out (particularly to the manager and potential customers of 1st Tennessee) about the extremely competent and caring service delivered by Susan Harbin. I live in Washington and visit Morristown, Tennessee to see my mother and attend to her financial affairs. It can be confusing. Susan knows everyone and how to get things done. She has a really good head on her shoulders and a very big heart. Hard to find that combination especially at a bank! Makes me feel really good about First Tennesee. Thank you 1st Tennessee and Susan Harbin!

Did not think the lady I first dealt with gave very good customer service. Felt like I was brushed off and like my boss wouldn't be allowed to speak to a manager if necessary, so I wrote a pretty harsh review at first and gave 2 stars. Since then, I spoke to a lady named Robin. She was very nice and apologized for what happened, took time to speak to me, was very polite and kind and understanding. I have changed their rating to 3 stars and will reevaluate in the future to see if customer service has improved with other employee. If I have a good experience, I may increase to 4 stars. Glad I called and talked to the second lady.