Mortgage

So glad we found them when we moved here 14 years ago. Highly recommend for business and personal banking. Very knowledgeable and caring folks. Moving out of area & will miss our banking family.

I love banking here. Very friendly staff and always polite.

Ok

I had an issue with my credit card from U.S.Bank being double charged for a payment. The phone rep from the credit card center told me I had to go into my local branch to reverse the charges and look at my account because my payment was higher than the minimum due it showed when I made the payment. In this branch they told me they could only see my statements and would have to call the credit card center to reverse the double charge. After 2 hours there they still couldn't tell me why it showed a lower minimum then what was charged and that it would be 6 to 8 weeks before the extra charge was charged back to my checking account! I immediately called my bank (not u.s. bank) and had them reverse the extra charge after I explained to them what had happened. Normally they say go through the business that did the double charge bc they can reverse it but even my bank agreed that 6 to 8 weeks is rediculous!

I have used WB&T for years.. this is my favorite location out of several Wilson county locations as well as 2 other Rutherford locations. I'm glad this is my home bank!

I have dealt with Home Mortgage Group and all I have to say is DO NOT USE THIS COMPANY. Without getting into great detail I will say this. I did get a great rate but I had to walk through hell and back, and this was not the fault of the new financial rules and difficulties associated with all lenders. The woman I dealt with was ellen and she would always say "I'll call you back in a half an hour"... and I would not hear from her for the rest of the day. The next day I would call again, no answer, and constantly having to track her down. The office couldn't have cared less and all I would get from the receptionist was "well she will call you back when she gets back in the office". She also dodged phone calls, having the receptionist say she wasn't in, and then once I said my name, well she actually was in. Not only her but the entire establisment is incompetent, and I don't know how they are still in business. I litterally gave them everything they needed 2 months before the closing date, and still had to enter 3 extension periods. If this was a sellers market I would have lost the house due to a blaitant act of negligence. Do your self a favor and go with anybody else.

Mr. Thayer was very thorough and helpful in helping us to understand our options for refinancing to ensure we had the best deal available. He even went as far as letting us know that our existing mortgage was already below market level instead of trying to convince us to go through a costly refinance process. Honor, honesty and integrity go a long way.