Mortgage

meh

It seemed like different people were handling our mortgage, which only led to additional miscommunication and frustration. The lending team representing our mortgage lender was near rude with us during the process of collecting documents, as if we had done something wrong. It is obvious that they have no empathy for their customers going through one of their most stressful purchases in their life. We were worrying whether the mortgage lender would complete their tasks on time, possibly causing us to lose the home; mostly due to lack of communication, poor follow through, and failing to find solutions in a timely manner. We submitted all original requested documents near day 20 days away from closing. They waited until 5 days prior to request, via e-mail, (less) information. Even with me providing additional documents on Day 3, we did not get confirmation of financing finalized until the last day possible in our contract. Me not completely knowing the process regarding how they enter the information requested to the actual lending company, there was one very simple problem that just to this day does not make sense. The lender continued to ask for additional bank statements that showed less information. They claimed that a transaction needed to be accounted for. This transaction occurred outside the original timeframe requested, and was an account transfer from a checking to savings. Because we had this transaction listed (Too much information), I had to include updated documents for 3 accounts, and a paystub for an additional month. In my world, this would be the first time ever that having too much information caused an issue. They were asking for a bank statement that had everything else, just also less that one transaction. ... Just draw a sharpie through it or pretend it's not there. Either way, you should have all the information needed for the mortgage. What sense does that make? Instead of trying to find a solution on my behalf, they spent their time trying to convince me how I just needed to keep submitting more documents with my personal information. I was about 1 day away from finding another lender. Maybe they've become desensitized to the sensitive nature of the information they keep requesting. Maybe they have lost their sense of customer service. Maybe they are so used to saying no, that saying yes has become unusual. One thing is for sure though, I will not be recommending this company for future business.

Louis, Jillian and the rest of his team are a pleasure to work with...always there for their customers!

Roger has been very helpful throughout the whole loan process . Everything was done online and if I have any questions on the loan , either Roger or his team will respond immediately. Very pleasant experience considering this is my first mortgage.

LoanDepot is extremely hard to get a hold of. I am trying to pay property taxes for a January date and twice I have been on hold for 40 minutes (after they could not find my loan) only to have a machine ask me to leave a number. This is AFTER they messed up closing my loan and tried to get me to refinance because they could not resell it. I loved the people who sold me the loan but I really question this company. Like · Reply · Just now

Worst mortgage company ever. Go somewhere else

Great customer service. Note this is not a bank location. You can not make payments, cash checks, deposit money, or anything like that. This is just a mortgage loacation where they originate and process mortgage loans. Stop in if you need a loan but you will have to go somewhere else if you need a bank.