Mortgage

I met Audrey Chinchilla about a couple of years ago when she was the loan officer for the buyers who had a contract on one of my listings. I was so impressed with her professionalism and closing the loan on time that I reached out to her to do a loan for one of my buyers. She didn't disappoint and now she is my main loan officer!! I appreciate her knowledge on mortgages, her patience with clients and her willingness to help educate the borrower(s). Thanks!!!

Victoria Baker is the only broker I will ever go to for home mortgage services as long as she is in business. She made the process as easy and seamless as possible, as well as kept us informed about every single step we would face along the way. HIGHLY recommend Victoria!!!

Service is so bad I have created accounts at another bank and plan to never use BB&T again. I called on a Friday afternoon before 4:30 to increase my spending limit on my debit card to make a large transaction. The lady that helped me told me that she would try and "call around" to get my limit raised and would give me a call back to let me know. Literally 2 minutes before 5:00pm she calls telling me I have 2 minutes to call someone and gave me the phone number but that they are closing in 2 minutes but if I "called fast" he could help me. I asked if my limit was raised and how soon would I be able to complete my transaction and she said she didn't know he would have to tell me but it could take a few business days for the limit to be raised and she was busy with another customer. She spoke for over 2 minutes so the branch was already closed. I wasn't able to complete my transaction or confirm that my limit was raised. I never received a call back or notice from anyone that this was completed. I waited a few business days due to her instruction and tried to make my large transaction once more time and it fails AGAIN. I call the branch and the teller said the banker told her that my limit was raised but only until yesterday. WHATTT?! So now she had to log into "another system" to try and raise my limit but there is a managers meeting today, very convenient, so she doesn't know when she can do this. I asked for a timeline she said she doesn't know and will call me in 30 minutes. This is the worst customer experience and isn't the first experience like this. I have had to dispute multiple random "fees" with them on multiple occasions. This experience was the final straw. I will be moving all of my funds and direct deposit to another bank with a much better track record of customer experience. Banking should not be this stressful.

Friendly, professional team! I had a good experience.

Everist was my mortgage broker way back in 2007 and did a great job. He is a very personable and skilled mortgage broker and made the process simple, and the loan product was highly competitive. On a personal note, Michael is a genuinely good guy. I would definitely use him again.