Mortgage

The experience with Justin Kreger was horrible! He literally told me he did not want to process my loan! He is a racist! Don't use him!

I requested a re-fi with cash back and thought the only thing that would keep me from it would be a low credit score. But, to my surprise, Mr. Cooper uses an automated underwriter who erroneously reported that I was late on my mortgage payment in the last 12 months (April 2017). At the recommendation of my loan officer I called the credit agency that Mr. Cooper uses, CBC Innovis, and spoke to an agent there who looked for himself and stated that there were no lates or nonpayments within the last 12 months and to ask the Mr. Cooper loan officer to call CBC Innovis to figure this out. I also sent the mortgage statement showing that the April payment was received and cleared. Even with all this proof, they have not done a manual underwriting, stating they have never had a problem with the automated underwriting program. There are two problems with this: one) programs are only as good as the programmer, and two) special situations were not included in the program. Specifically, in May, PNC Mortgage sold my account to Nationstar (now Mr. Cooper), after I had already paid my April mortgage to PNC. And, I dutifully paid my May payment to Nationstar (now Mr. Cooper). But, still I wait for them to figure out the problem with the program rather than acknowledge the error in the automated underwriting program and manually process my re-fi. I love technology and automation but when the humans involved are not capable of taking over to override the system, it causes the customer base to lose confidence in their capabilities. Bottom line: I am still waiting because of an automated underwriter. Wow.

We are so grateful for Doug Schulman. When our previous lender was unable to get our loan closed our realtor recommended Doug and he was able to step in and get us closed.

-DO NOT WORK FOR THIS COMPANY!!!!!! PLEASE STAY FAR AWAY.... I worked for this company August, 2015- December 4, 2015...Team lead Rusty Franklin and she reports to this demon by the name of Michelle Grant. My role was in the "Data Entry Support" department. -This is a warning people. . .IF you see this company name RUN! -Management is horrible -Training sucks & they don't want to work with you they want it done right the 1st time or your REPLACED! . . .I hope this helps someone before they came here.

I would highly recommend Brandy Squires if you are in need of a home loan. She is fast and friendly and she gets the job done right. We have worked several deals together and she keeps our clients excited about their home purchase and not only meets but exceeds their (and my) expectations. Need a home loan - call her!!!

Michelle is a wealth of knowledge! So helpful to her clients and realtors!