Mortgage

Came to the bank with a long request to print my statements, attest them and provide me with a balance letter. Lynn at the front desk took all patience that was required and got my job done. I felt honored.

The manager is very nice and polite also willing to help to the end of whatever you need done. Friendly staff and clean branch.

George Mason mortgage has helped me in the last few years for both refinances and new purchases. I just completed two refinances a week ago. Jenny and Sue are very professional, knowledgeable about what they do, understands sense of urgency, honest and of all the things helpful in all transactions. I have dealt with other mortgage brokers/banks and big difference. I have seen other mortgage companies asking non-sense questions and getting back to me after 4 days. I will not go to any other mortgage company except George Mason, honest opinion. They gave me competitive rate and also explained everything thoroughly. They also have the electronic signing and document uploading process which makes it easy to submit documents. They answer my phone calls and questions the same day (soooo important), even if it is 6;30 pm Friday night, Sue gets back to me via phone or email. Very impressive and dedicated team!! Sometimes their underwriter ask questions but very reasonable questions for explanation. There is almost not much difference between the Good Faith Estimate numbers she sent me in the beginning of the loan process and at the end on the Closing documents. No surprises. Even my settlement company said good things about them and how they are easy to work with and very quick.

Horrible service, was waiting for 30 minutes for drive thru service. Don't ever go to this branch!

Go there every week!

I called to ask if they had a "Notary Public" on site. After holding for several minutes, I was asked if I had an account. I told them no, but I would be glad to pay a fee for the service. I was told that unless I was a member, they could not help me. I said thanks and hung up. The agent had a bit of an attitude. I was considering opening an account there depending on my experience with them.

This is a pretty good bank, but I’m gonna subtract one star because their safety deposit boxes aren’t refrigerated. I wanted to keep some fish there.

Kim and Chandra are nice. The bank is garbage though as well as their customer service, generally speaking, and policies. Management is completely useless. Sheila is a major B. I will Pass on PNC. Nice billpay, I'll give them that.