Mortgage

Poor customer service. Screwed up my escrow account and delayed payment on my mortgage because of it. Tried to update information on the mortgage and was told I had to refinance. Better have a good lawyer when dealing with these guys.

I am in the process of refinancing my mortgage with Wells Fargo and I really wish I has refinanced with a different company. The loan processors and officers are nice enough people but it will be THREE months since I started the process. For the past month I have been lied to weekly that I will be closing the following week. It's always one thing or the other with them. My credit, income were perfect and I gave them every document they required from me on the same day it was requested but oh no they cannot get their act together over there. I am beyond frustrated, I hope this review will help someone else avoid WF mortgage like the bubonic plague!!

They contacted me offering to refi my existing home loan with them at a low rate and lower monthly payments. Requested all sorts of documentation which I dug up and sent them. Now, dead silence for over two weeks and they won't respond to my phone calls or emails. Don't waste your time with these useless people.

Service and results were so good that I've used Watkins three times now.

I love this bank. Great people!!!

JD helped us purchase our first home this spring. He is very knowledgeable about the Austin market and offers competitive rates. He found us the best rate and was able to lock it in before it increased. He is very professional and always available. JD was very helpful through the entire process helping us navigate through all the paperwork for a smooth closing. I have and will definitely continue to recommend him to our family and friends. Thanks again JD! Dustin & Teresa Dobervich