Movers

We had three appliances purchased at Home Depot a week to be delivered today. Driver showed up, took a lot at the haul aways, and claimed they couldn't do this with 2 people. As my husband was opening the garage to accept the delivery, drove away with our new appliances. Upon receiving his call, and as Home Depot was on my route back, I stopped by Home Depot Customer Service, who immediately contacted Mackee to have the drivers. With 3 people, trying to reach Mackee, to make other arrangements through Mackee, Lynn, Home Appliances from Mackee, called back my husband and basically offered delivery for Tuesday or nothing else. Minutes later, once Jennifer, Home Depot rep reached her, she passed the phone to me. When I was advised the delivery will be for Tuesday, I was attempting to confirm that it will be done on Tuesday at the time she's giving me, she said "Are you threatening me?" At which point, I passed the phone back to Home Depot. Lynn further lied to Home Depot rep, telling her that Project Team Support was contacted and already advised the delivery is for Tuesday. When Jennifer contacted the same person, Lynn alleged to have talked to, the person had no recollection of the call. All of this happened within two hours today. I will be taking additional measures to complain about your service to Home Depot head quarters.

worst company ever, book my moving 2 months in advance. the day of the moving no ones show up nobody answer my calls, the day after that they told me that the truck was full so they decide to canceled me and want to book another one two months after, told them that I can not and need to leave they said that if I am not happy that I should just have to take another company.

So happy I went with these guys! They answered all of my questions promptly, were super affordable and efficient. They were very careful moving my stuff and even did the installation after. I would highly recommend.

Initial quote & arrangements seemed great, & Cindy was very friendly on the phone. I verified all the details about the move, as I knew it would be a tricky move & would require a dissemble of the piano. I was assured everything would be good. I was initially dubious about using this company due to some poor ratings recently, however I work for a school board that uses them to move pianos all the time, & I had never run into an issue, so I overlooked the poor ratings — That was a mistake. On pick-up day, I left work early AND my uncle took a day off work so that we could meet the movers, only to call Cindy to verify why the movers were late & was told "Oh, it's scheduled for next week." After clarifying that, no, the move was indeed today & I had verified the time, she tried to schedule the move for the next day, to which I stated "No, it needs to be today." She said she would "call her crew." I waited 25 minutes before calling her back to verify if the movers were coming, & was told "Yes, they are on their way." Half an hour later, I received a phone call from the movers stating they were leaving their current location & their GPS said they would take another half an hour to arrive at my pickup location. This was infuriating, as this was already an hour and 15 minutes after the original scheduled appointment, & I had stressed to Cindy that I had a time-cap on being finished moved into the new location. When the movers arrived, they seemed extremely friendly, but the first mover was shocked when he saw my piano & the fact that it was being moved up a flight of stairs from a basement. He referred to my piano as a "Pig." Upon the second, more senior mover seeing the piano, he informed me it was too heavy & large for only the 2 of them to move by themselves. They told me they had not received any details from Cindy regarding the move or the piano, & continuously referred to my appointment as an "add-on." I informed them that I had given all this information to Cindy, & that while I was sorry this was the case, it was not my problem. The senior mover tried to make a few calls to see if he could have someone else help them with the move, but he had no luck. During this time, I & the other mover BOTH tried calling Cindy, with no answer. They called someone else at the "office", who told them that Cindy had gone to the bank. Both movers then made a comment that I would be lucky to get a call back from her. When I inquired as to why, they chuckled & said, "That's just how our company works." One mover verified the phone number I had for Cindy, & suggested I text Cindy, as the number I had was her cell phone. I asked her to call me to discuss the matter. That was over 2+ hours ago, & I still have not heard from her. Although it was not convenient for anyone involved on my end, we rescheduled with the senior mover for the next morning, & he agreed to bring a third man to help with the move. Obviously frustrated and furious, I found a more reliable company to move my piano as soon as I arrived home, & while they were a little pricer, they assured me in writing about what was required to move, & were willing to move the piano the very next morning. I emailed & sent a text message to both Cindy & the senior mover, informing them I was cancelling the move scheduled with CW Piano Movers, as I had found someone else to move the piano. Suddenly, Cindy answered me via text message! Except it seemed like she was more responding to the senior mover, as it was a group text, rather than responding to me. Not once did she phone me back. Not once did she apologize. All I got was that she was at the bank & the "line was long." ... You couldn't check your text messages during a 2+ hour wait in a bank line? Likely story... Suggestion, do not use this company. Trust the poor ratings & reviews. They will quote you an amazing price that is better than anyone else, but they are extremely disorganized & will waste your time. Save yourself the trouble & go with another reputable company.

"I hired Miracle Movers twice to help me move my larger than the average sectional couch - both in and out of my past apartment. However, I was presented with an issue that had to be solved. You see my older apartments elevator(s) did not support the proper/standard height requirements needed to move furniture of this type. Thus, the Miracle Mover team was relegated to use the stairwells each time with a total of five floors per each visit. What amazed me the most was how flawlessly they accomplished this task in such a short amount of time. The team was efficient, professional and I would definitely use them again for a future job and/or recommend them to my fellow peers.”

Cruel treatment on animals. One of the drivers had their own dog chained to the side of the moving truck while it whined and barked. When it wouldn't stop they taped his mouth shut! ABSOLUTELY DISGUSTING!

Amazing!!

Movers were friendly while helping me move a two bedroom apartment. Crew was careful to avoid damaging items while going up/down stairs, through doors and loading the truck. Price was reasonable for services provided. Would recommend to friends.