Plumbing

I cannot recommend Miller's Plumbing and Excavating enough. I am just so thrilled with the work they have done that I feel like I owe them a meaningful first review. These guys are the real deal. They care about their customers. They work hard to finish difficult jobs (more on that later). They are polite, and they treated my home the way that I treat my home. If they can handle our problem, they can handle anything. Here's our story: We (my family and I) have recently purchased an older home in the Frontier neighborhood of Erie, and we were greeted with a major sewer problem within 6 months of living there. Our problems began in the first month. As is often the case, a root had blocked our sewer (sometimes called a lateral) line to the city main line. We called another company to remove the obstruction and everything was fine until the summer snow melt. Our drains slowed until we had the occasional sewer backup. We called this same unnamed company who came with a traditional "drain snake" machine. On the first day, a young man came to remove the obstruction but failed to complete the job. He shrugged his shoulders at 9 pm and left us with a large amount of raw sewage on the floor and walls. He said he could clean it up if we wanted to but made it clear we were paying for the mess he made (having already wasted 2.5 hours). The next evening the owner came with two machines and snaked the line for another 2.5 hours with no result. He claimed he had over 30 years experience, but he couldn't tell that our sewer main was only fifty feet away (I confirmed this with the city the previous day). Instead, he put over a hundred feet down the line and messed around trying to clear the sewer main (which the city confirmed was clear by flushing the line that morning with what's called a "jet."). The line from the house was now completely blocked. We could previously flush toilets and take a shower, but now it was only lowering due to seeping from the pipe. At the end of the day, these guys shrugged his shoulders and left. That night I called Miller's Plumbing and Excavating (don't be confused by the other Miller's). He immediately called me back and made an appointment for the next day, "Right after my first job of the day." He arrived with a crew of three and immediately assessed the situation. He knew that we had a "sludge line" on our hands. A sludge line, for those uninitiated in this particular nightmare, is a sewer line that has been filled with sediment over the years. After it had been mixed by the other company, without being cleared, our entire 50 foot sewer lateral was filled with a foul smelling sludge in the consistency of wet loose concrete. Miller's identified this in a few minutes, when the other company toiled needlessly for four or five hours. Miller's used an "eel" rather than a "snake" to pull the sludge out. The snake is the wrong tool for the job, but the other company did not admit it. Instead they worked fruitlessly. They wasted my time and money (keep in mind that we have are a family with no toilets, baths, or laundry for three days...). Miller's spent 7 hours in the basement and corrected the problem without resorting to jackhammers and excavators. They saved us a great deal of money and time by being committed to clearing the line. Keep in mind, this is a company that also has the tools to jackhammer out basements and excavate sewer lines. He chose to work long and hard to solve the problem without doing this. They even did a good job cleaning up at the end of the day! Here is an ethical and kind business person. He and his crew worked hard in the worst conditions possible, and they still politely shook our hands as they left. One young fellow even said to my partner that it was "a pleasure to have met you." I was stunned by such kindness and professionalism after what must have been a grueling day. Once again, I cannot recommend Miller's Plumbing and Excavating enough. Amazing work guys!

Hugh's has done numerous jobs for me. A new air conditioner, rental water heater and a couple furnace repairs. I have also had experience with the after hours emergency service. I cannot say enough good things about this company! They are knowledable and truly care about their customers. I highly recommend this company to anyone in the St. Thomas/London area. You will not be disappointed! Phenomenal service!

My plumber recommended this supply house, I have an antique pedestal sink and needed to purchase new faucet which being an odd size and style they recommended Trumbull Industries. I went to look at them after I had found an image of the type of faucet I wanted. The salesperson was not interested in talking at first since I was looking at just a faucet. Then when I showed her the picture and the sink picture and saw it was from a brand they carried she ignored me and asked why I would want to keep an old sink and tried selling me a new sink. I did not want a new sink. I wanted to keep my old sink and just replace. The women was so rude about it. But, she did finally look it up and gave me a price to order. It was very expensive. So I shopped around at another supply house I showed them the picture and never mentioned the other and you know what they were super nice and looked it up to order and almost 200 dollars less. I was the customer and I would never have thought to be treated like this.

Been using them for years for our business, highly recommended!

Fast and professional

The best customer service I have ever experienced! My wife and I were having trouble with our hot water tank so we called W.H. Motsch & Sons plumbing. Best married decision we've ever made! They were out within the hour, and after a friendly conversation with Mike, we ended up having them install a brand new hot water tank. We thought New Year, new hot water tank! Not only do we have scalding hot water now, they went above and beyond the call of duty. Our bottom step was broken off due to wear and tear and they even fixed that too! In the frigid temps we thanked them with some homemade French Onion soup, and they were delighted. If only more deals could go this smoothly the world would be a better place! Thanks again Motsch & Sons Plumbing!

Fantastic! Courteous; friendly; knowledgeable; respectful. From initiation to completion. Highly recommended.

Awesome Employees!