Travel Agency

Great travel company. Would highly recommend working with Jill. Her expertise is amazing.

Not good customer service experience ever and I am not recommending Tianbao travel to anyone who wants to enjoy the trip. I Called the customer service line to inquiry the Vancouver 7 days trip. The agent who answer the phone is not patient at all and put the line on hold for 30 minutes.

This is my review of the Chicago Thanksgiving Shopping 3 Day Tour (CHL03). I am female and traveled solo. The itinerary was for the three days were: Day 1, arrive in Chicago in the evening, check in to Loews O’Hare and head to Fashion Outlets of Chicago for black Friday shopping at midnight. Day 2, leave the hotel at 10:00AM to downtown Chicago to Willis Tower and Shedd Aquarium and more shopping. The bus would pick passengers up at 7:30PM from John Hancock observatory and return to the hotel. Day 3, on the return to Toronto, shopping at Somerset Collection Mall and Duty Free (at the border). What I enjoyed: *The trip involved visiting ONE city, Chicago, and not the bouncing from one city to the other. *I set my own schedule for day 2 of the trip. *At $382.80 (including taxes) for the hotel and transportation, it was affordable. * Loews O’Hare Hotel – It had to be one of the best hotels I’ve stayed in. The room, restaurants, location, and friendly staff were top notch. *The bus that we traveled in had Wi-Fi and electrical outlets. What I disliked: * I was originally booked for another tour that was scheduled to depart Nov.19th, but was informed Nov 14th that the trip was cancelled. I was given the option of two other tours, and I chose the Chicago Thanksgiving Shopping 3 Day Tour (CHL03). I was then told that it would be an additional $55 and she would contact with me after speaking to her manager in regards to how I would pay. After she hung up, I went on their website to get more information about the tour. It wasn’t 5 minutes later when she called back and told me that I would be able to pay the addition money to the tour guide on the day of departure, but I would have to pay $66, because the price had changed to $382.80. I kept telling her that the price she was now quoting me was not on the website, but she insisted that it was the price. When I refreshed my browser, that’s when I saw the price had changed (very sneaky!). *There were only 1 stop for a meal (lunch) to Chicago and on the return trip to Toronto, which was awful. Obviously the tour guide didn’t consider most restaurants would be closed on Thanksgiving Day (USA), or the fact that people do have breakfast in the morning. Even if a stop was made at a coffee shop or convenience store would have made a difference, because most of the rest stops only had bathrooms. *The tour guide (Kelvin) had terrible customer service skills. He texted the incorrect number of the bus number the night before departure (it was bus 10 and not 11). The bus driver had to speak to staff at the U.S. and Canadian border, as well as organize the passengers while Kelvin just stood by and watched. He was not able answer questions outside of the itinerary. *Being forced to go to American outlet malls when the SAME outlet malls are around the Greater Toronto Area (Halton and York) and Niagara region. It’s a complete waste of time and energy. I would understand if at certain times of the year (Black Friday, Christmas shopping, Boxing Day) making a trip to an outlet mall in Pennsylvania (U.S.), because there’s no sales tax on clothing, shoes and other items. I hope the company creates tours exclusively either for shopping or sight-seeing, not both.

Booked a trip for my friends at there, they said it was good, and recommend it to other people.

The Ontario Legislative Building is a structure in central Toronto, Ontario that houses the Legislative Assembly of Ontario, as well as the viceregal suite of the Lieutenant Governor of Ontario and offices for members of the provincial parliament (MPPs). 省议会大厦。 该大厦竣工于1893年7月，是安大略省省议会和省长办公室所在地，也是多伦多一个著名的旅游景点。 大厦由加拿大著名建筑师理查德 · A · 韦特（ Richard A. Waite）设计，是一个具有古罗马风格的五层不对称建筑。大厦内外有许多精美的石雕作品。大厦由安大略省“中央监狱” （inmates of the Central）的囚犯建造。因该工程大量使用粉红色的安大略砂岩，而享有“粉宫”（the Pink Palace）之雅称。

Had an amazing time at the tower. Will definitely go back again. The line wasn’t too long to get to the top. I’d say it was worth the wait. Have fun standing on the glass floor. Don’t forget to FaceTime someone from the top... They’ll love it.

Ingrida is the worst teacher I’ve met ever. She should stop teaching as a job. And the Rudolph guy is super rude. He hangs up while you’re still talking on the phone.

From the beginning Chris V was very helpful. He gave me lots of options comparing airlines. But the most important was that he was very prompt and quick with replies anytime I had a question. This booking was for husband's 40th and he made it really easy and fun :)

Leigh Riekstins was so helpful with booking a trip to Cuba! I highly recommend her to anyone who is looking for someone that is patient, willing, knowledgeable and super friendly to help with their vacation planning! :)

Oh my, I love this place. I'm so happy that artist are allowed to create something and it will stay there forever (hopefully). I would recommend coming to the alley if you're around the area. These people have crazy good talent. I can't wait to come back and look deeper at the paintings.

Costumers service 100+ :) Jasmin is the best!!

Really poor service and the staff were just short of being rude.

Very good travel agency for specialized service and to get discounts cheaper then websites. Also specializes in large group travel