Travel Agency

The review written by Dumbovotts Cs is clearly written by a Cachet salesperson. If you review their account, they indicate that they didn't buy a membership, but then bought one according to a review of a different Cachet business. My wife and I were wrangled into a Cachet Partners Group pitch after having filled out a ballot for something or other at a bridal show prior to our wedding. To call Cachet's tactics high-pressure would be the understatement of the millennium. We were lured in with the promise of guaranteed no-purchase-necessary prizes, and they managed to hook us into buying into their services. We immediately, as in on the drive home, got buyers' remorse, and called to notify that we wished to cancel. Thinking they could change our minds, the Cachet representative didn't process our refund right away. She tried to change our mind, first saying that they could split the payment into monthly installments, but that we wouldn't be able to use any of the discounts until it was paid off. We declined, indicating that we simply wanted our credit card purchase to be reversed. They called again, saying that they could split the payment into monthly installments, and that we could use the service right away. At this point, we demanded that they process the refund, or we would report them to our credit card company. The refund was processed a few days later. Oh, and the prizes? Although they offer a trip, a TV a laptop or a tablet, everyone walks out winning a tablet, which can easily be purchased at Best Buy for about $75. Not worth the frustration. If these people call you, do yourself a favour and tell them to lose your contact information.

Very helpful and friendly service!

Sue is FANTASTIC! Always positive, always encouraging, and fun. She clearly loves the horses and has a lot of experience. Beginner or experienced, child or adult, she is always welcoming and supportive. 5 Stars for Sue!!

Drop in to this place FIRST if you're planning on visiting the Brantford area! Located right next to the 403, this little gem had a ton of information on everything to see, do, and eat in the region. The staff were awesome! Maureen, Lisa and Hilary made some suggestions that turned out to be the high-lights of our trip, and the recommendations on food (especially for people with unusual dietary issues) were both thoughtful and helpful. Instead of just pointing to the racks of brochures, they actively helped us plan our itinerary and gave excellent map tips. Even better, they gave us a voucher for an additional 15% off at the hotel we were already booked into! Score! The short time we spent here really elevated our trip into a memorable vacation. Well done ladies, and thank-you!

I use this agency to book all my travels. Again and again, they've gone above and beyond the call of duty. When something goes wrong, there are there to immediately take care of the situation - day or night. HIGHLY RECOMMENDED.

been going here as long as they've been around, 35 years, great service! the have the best prices and the fastest service in town.

Not a legit agency, owner tries to extort money from local tours and businesses.

Did not receive update on bus. Ended up waiting an hour for a bus that never came

Lots of info on community

Mandy Yallop is the greatest travel agent ever.