Windows

One of the windows that we recently had installed was cracked (most likely due to changing temperature conditions), and since we were very much still under warranty, called Window City to replace the window. Sonya was easy to communicate with, and set up an appointment that matched our timeframe. The worker came and replaced the window quickly and with no mess. Good service.

really nice work!! Pablo did a fantastic job on my Hyundai Sonata

2017年10月30日參觀台安門窗工廠

Original post May 23 OK job, follow-up abysmal. Work was completed just over two weeks ago. The team worked well, and overall I am "happy" with the installation. During install I found a drop cloth (including pink insulation and general debris) thrown onto my bed. There was dust left everywhere they worked. I was disappointed they started with bedrooms as I was able to better prepare the other rooms before day two and three of work. The bedrooms on the other hand required significant cleaning before being used again. The work quality is far from perfect, but better than I could do. The installer and I noted issues with a few screens (4) that he assured me he contacted the office about. There was also questions regarding whether I did in fact get triple glaze (paid for) on three of my smaller windows. I made note of this on the "exit" paperwork. I assumed I would hear from the office promptly with an exit interview, if nothing else. After a few days I emailed the office person I had spoken to via email before for other aspects of the job (and always received prompt feedback previously) and I have gotten no response. A few days ago I sent another email to the office contact, the customer service address, and the sales team address. I have still heard nothing back. Between the screen issues, the triple glaze questions, the fact the "do not remove" warranty stickers are starting to fall off, and issues I have with our front door selection (mixed fault that needs to be addressed), we have a lot to talk about. I am EXTREMELY disappointed. When reading reviews it's great to see about all the prefect jobs. It is however VERY telling of the company that the moment the job is done, despite issues being voiced, they fall off the radar. I regret this choice of company, and have already steered two friends far from this company. Based on my experience I ABSOLUTELY can NOT recommend you get work done by them. ******June 5, 2018 update****** Paul was very quick to reach out following my negative review. I responded with questions and there has been no response in the last two weeks. The remaining issues are as follows. I was sold triple pane windows constructed by Vinyl Built for my whole home. The small windows in my basement were replaced with double pane windows. The response was that triple pane isn’t an option (which was not explained or clearly stated in contract). According to the Vinyl Built worker here today the windows used are not theirs, and he has no idea who the manufacturer is. I was clearly oversold and the product was under delivered. The door insert is not at all the privacy level we wanted. The catalogue is extremely deceiving. I asked about replacing the insert. The response was that it’s not an option. I followed up questioning this. A glass insert, very susceptible to breaking or failure, not being replaceable and therefore requiring the whole door to be replaced does not make sense. I responded within hours of being sent an email. That was on May 23. It is now June 5. This is unacceptable. They’ve had more than ample time to respond and address my concerns. As a sidenote, for days after install the chemical smell in the house was unbearable. The windows HAD to all be left open due to the smell. We talked with friends, who we turned away from Consumers Choice, and they got quotes from other companies. They said there should have been zero issues with odour, and this was absolutely not something that should be expected. Buyer beware.

Great service & competitive price. This is the 3rd time I have used their services. James McKay is always very helpful & a pleasure to deal with. He knows his stuff & customer satisfaction is his focus. Thanks James !!

I’m seeing that my experience is similar to many others— I’m still waiting for Oshin and Dan to get back to me with regards to my concerns and to finish my exterior installation. It has been 3 months now that I’ve been trying to get the team to come back and complete the exterior finishes around the windows and I keep being misguided and lied to about when the work will be complete: ‘next week’ has turned into 3 months! While their initial customer service was very attentive and positive, based on this turn of events, I would not recommend Majesticon.

I have had 6 windows installled by Dayside and overall I am happy with the service and the actual windows. The problem I have a continuous battle with is the screens that pop out on breezy days - that’s when I like to open the windows! Dayside should also consider designing windows that can be locked in set partially open positions. This was not an issue before I had grandchildren but now I am concerned they can open the windows in their rooms on the second floor.

Nice

Best windows tinting excellent service

Helpful staff.