Flooring

Chris and his whole team did an awesome job installing laminate throughout my condo. He answered all of my (many) questions quickly and had fair pricing. Once we hired him for the job he was able to come out on my selected date. His team showed up on time each day and I could tell they were all working hard. They went above and beyond to make sure all of my doors could open and close easily (we installed the flooring over tile). Once the job was finished they worked hard to clean up and made sure everything looks great. If anyone is curious I chose the Desert Beach Parliament and think it looks really nice. Would recommend Freedom Floors to anyone who is looking for new flooring!

Best prices around excellent customer service

They had what I wanted and three store associated greeted me and asked if I needed help. Short wait at register.

Customer service was awesome.... but the battery on the weed cutter is useless 5 mins.....after charging it fully,,,,,,why sell useless products waste of your time and mine,,,,,,test your items before selling to public pls thank you

Used mike and his crew. They installed wood and tile in a room for us. Very professional, punctual and great work on the floor.

The owner (John) was a great sales man, but showed less than desirable enthusiasm when dealing with customer service and work quality issues. He was horrible at following up and it required multiple calls and emails to get real action on several issues, even when there was mutual agreement that a problem existed and needed to be fixed. My 2 worse customer service issues were as follows: 1. After the installers ripped out my carpet and some tiles, I observed that the wood material was quite different in quality and finish than the samples that were provided. I spoke with John about my concerns and he promised to call the manufacturer and then get back to me the following day. The next morning, the contractors did not show up at 10 AM and John did not bother to call me to apprise me of the situation with the manufacturer. I left a voice message and finally got a response after sending a follow-up email describing my profound disappointment. Nevertheless, it took another day of no work and a ripped up floor and me asking my bank to put a stop payment on the deposit check before John finally decided to resolve the issue and ensured the continuation of the work. This resulted in the work crew rushing to finish in 2.5 days, since I had taken 5 days off from my job for this flooring project. This rushed job led to a lot of quality issues, which required at least 5 follow-up visits to remediate. 2. A plank of wood with a glaring manufacturing defect caused a joint to be uneven to the point where someone could trip on it. I brought it John's attention and he sent out one of his guys to take a look at it, along with other issues. His flooring guy agreed that the plank needed to be removed and that it should not have been installed in the first place. Once John was advised of the issue, I expected that he would have just asked his installer to replace the plank at no cost to me, especially since we were well within the warranty period for workmanship. To my surprise, John told the installer that it was up to him to decide if he wanted to fix the issue on his time because he would not take responsibility for it. This, despite the fact that he had advised me to buy 10% more material to account for waste and defective planks. This is hardly the kind of accountability that one would expect from a business owner. Fortunately, the installer had a much better appreciation for good customer service and decided that he could not, in good conscience, ask me to pay for rework that was clearly an installation issue - defective plank should not have been used. So he went ahead and replaced the plank and even called the next day to make sure that I was happy with the outcome. I felt like this was a total reversal of roles: business owner vs installer. Not surprisingly, John did not bother to even follow up to make sure that the issue was corrected to my satisfaction. Because of the of above-mentioned grievances and a plethora of other smaller items, I would never recommend Integrity Plus to anyone. Take your business elsewhere where a company is willing to guarantee their work and make amends where they have fallen short of what was promised.

Great place for your flooring needs. Friendly associates!

I have been using West Coast Flooring for all of my real estate projects for the past 12 years. I have found them to not only have a vast selection of flooring, but they have great pricing and top-notch service. I have always dealt with John who is fantastic to deal with. He is honest and always tried to give us the very best value for our investment. All of their employees are experts in their field and extremely helpful. Highly recommended!

Which which hardwood should I choose.

This place has a good vibe, great service, knowledgeable staff, fast service,I will definitely be back.

Sheri was very friendly, prices very reasonable. The installers were quick and did a great job, we are very satisfied with our purchase and that we are supporting a small family business store.

Very professional service! They were on time and came in exactly as quoted. He has a very diligent staff and they were attentive to details that even my wife and I weren't aware of. They spent the entire last day cleaning everything in sight, including the mess left form other contractors. I would recommend these guy to anyone looking for residential or commercial flooring!